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Ocoee Customer Service Representative

Company: AppleOne
Location: Ocoee
Posted on: August 6, 2022

Job Description:

Job DescriptionThe objective of this position is to provide assistance for customers withquestions or issues regarding products or services. Support will be performedthrough various channels (telephone, email, fax, etc.) in a call-centerenvironment adhering to scheduled shifts, procedures, and departmental goals.Primary Responsibilities:--- Proactively follow up with new merchants that have not startedprocessing or have stopped processing, determine why and resolveany issues as identified--- Receives inbound customer service calls related to: billing and / orreconciliation, merchant account changes, explain/train on processingof transactions both through terminals or within other online websites--- Identifies the root cause of the client---s software or system issues anduses system techniques to solve low to moderately complex issues--- Escalate unresolved customer issues to appropriate level ofmanagement--- Works collaboratively and effectively within a team of peers. Maintainsa positive, constructive attitude in the workplace--- Prioritizes work balancing importance from the customer perspectivewhile maintaining operational efficiency--- Maintains or exceeds department and individual KPI---sMinimum Requirements--- At least two years call center / customer service experience--- A smile in your voice while speaking with customers--- At least 1 year minimum banking or financial services experience--- Microsoft Office proficiency required--- Punctual and consistent attendance--- Ability to multitask and navigate multiple computer systemssimultaneously in a fast pace environment--- Ability to work in a team environment while working independently onassigned tasks--- Excellent listening & communication skills --- both written and verbal--- Strong problem-solving skills--- Ability to research and explore alternative solutions; implementsolutions; and escalate unresolved problems AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.0-1 years

Keywords: AppleOne, Orlando , Ocoee Customer Service Representative, Hospitality & Tourism , Ocoee, Florida

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