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Supervisor Housekeeping

Company: Hilton Grand Vacations
Location: Orlando
Posted on: January 16, 2022

Job Description:

Job DescriptionWhat will I be doing? As a Housekeeping Supervisor you will be responsible for driving company success through performing the following activities to the highest standards:

  • Help provide proficiency training to housekeeping staff
  • Coordinate staff scheduling according to standards and forecasted occupancy; assigns daily work tasks to employees
  • Maintain room inventory timely and efficiently for the Front Desk
  • Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort while assuring the employees have the supplies necessary to perform their duties
  • Coordinate the inventory process to ensure required supplies are fully stocked
  • Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports
  • Assist management with conducting all department meetings
  • Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest happiness
  • Will be required to work in a fast paced stressful environment
  • Displays professional image at all times through appearance, dress and conduct
  • Follows company philosophies, policies and procedures and is able to optimally communicate them to subordinates
  • Assist/conducts training classes regarding safety, security, department procedures and service guidelines
  • Join in the performance review process on a quarterly and yearly basis
  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA
  • Other duties as assigned by management
    QualificationsWhat are we looking for? What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
    • Basic computer and interpersonal skills.
    • Demonstrated ability to communicate both orally and in writing in English. It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
      • Bi-lingual - Spanish or French/Creole and English. What will it be like to be a Team Member with Hilton Grand Vacations? There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club - and The Hilton Club -, providing outstanding exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Keywords: Hilton Grand Vacations, Orlando , Supervisor Housekeeping, Hospitality & Tourism , Orlando, Florida

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