Cocktail Server
Company: Wyndham Grand Orlando Resort Bonnet Creek
Location: Orlando
Posted on: January 15, 2022
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Job Description:
Wyndham Grand is now seeking a Cocktail Server to join our team
at the Wyndham Orlando Bonnet Creek location in Orlando,
Florida.
Job Summary
The Cocktail Server is expected to provide timely, courteous
service with guest satisfaction as the primary goal. He/she is
responsible for promotion of specials and up selling.
Education & Experience
-High school diploma or equivalent and/or experience in a hotel or
a related field preferred.
-Must be of legal age to serve alcoholic beverages, according to
local state laws.
Physical Requirements
-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or 10 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Ability to stand during entire shift.
General Requirements
-Must be able to effectively communicate, both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
-Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
-Complete opening/closing checklist according to standards.
-Welcome guests, take their drink orders relay order to bartender,
process order, deliver order to guest and receive payment for
order.
-Have knowledge of which garnishes go in each drink.
-Process credit card and room charges.
-Clear and clean tables when guests leave, return glasses to be
washed.
-Keep lounge area clean and free from debris at all times.
-Follow all cash handling policies, and prepare closing report for
night audit.
-Perform all side work duties according to the schedule.
-Full knowledge of state liquor laws.
-Be familiar with the computer system.
-Help the bartender prepare drinks when needed.
-Assist bartender with hors d'oeuvres tables for cocktail hour in
set up and breakdown.
-Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham Orlando Bonnet Creek, 14651 Chelonia Parkway,
Orlando, Florida 32821
Employment Status: Full-time
Keywords: Wyndham Grand Orlando Resort Bonnet Creek, Orlando , Cocktail Server, Hospitality & Tourism , Orlando, Florida
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