Customer Service Analyst 2 - Support
Posted on: November 22, 2021
As a member of the Support organization, your focus is to
deliver post-sales support and solutions to the Oracle customer
base while serving as an advocate for customer needs.
We are looking for enthusiastic support professionals with
experience in Healthcare to provide technical support for clinical
software applications being used by Oracle Healthcare customers.
The successful candidate would support clinical user customers
(including but not limited to: clinicians and patients) via phone,
chat, and web communication methods.The support agent role
researches and resolves simple to moderately complex application
functionality issues, provides limited end-user training as needed,
serves as a knowledgeable resource for the clinical applications
and as such, provides technical guidance to other members of the
At times the support agent may serve as a resource for escalation
handling, and will create knowledge documents when appropriate for
newly observed issues, and participate in the review of existing
documentation for quality and effectiveness.
Experience should include:
- Bachelor's degree in healthcare, information technology, or
- A minimum of three years of related experience or a combination
of three to five (3-5) years of education and healthcare
(supporting clinical systems) or IT experience, or an equivalent
combination of education and experience.
- Ability to apply regulatory requirements. (example: HIPPA,
clinical trials, etc)
- Knowledge of the interrelationship of Information Technology
and Healthcare industries.
- Strong analytical skills.
- Strong interpersonal and customer service skills.
About UsInnovation starts with inclusion at Oracle. We are
committed to creating a workplace where all kinds of people can be
themselves and do their best work. It's when everyone's voice is
heard and valued, that we are inspired to go beyond what's been
done before. That's why we need people with diverse backgrounds,
beliefs, and abilities to help us create the future, and are proud
to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans status, age, or
any other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
Keywords: Oracle, Orlando , Customer Service Analyst 2 - Support, Hospitality & Tourism , Orlando, Florida
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