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Customer Service Analyst 2 - Support

Company: Oracle
Location: Orlando
Posted on: November 22, 2021

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
We are looking for enthusiastic support professionals with experience in Healthcare to provide technical support for clinical software applications being used by Oracle Healthcare customers. The successful candidate would support clinical user customers (including but not limited to: clinicians and patients) via phone, chat, and web communication methods.The support agent role researches and resolves simple to moderately complex application functionality issues, provides limited end-user training as needed, serves as a knowledgeable resource for the clinical applications and as such, provides technical guidance to other members of the support teams.
At times the support agent may serve as a resource for escalation handling, and will create knowledge documents when appropriate for newly observed issues, and participate in the review of existing documentation for quality and effectiveness.
Experience should include:

  • Bachelor's degree in healthcare, information technology, or computer science.
  • A minimum of three years of related experience or a combination of three to five (3-5) years of education and healthcare (supporting clinical systems) or IT experience, or an equivalent combination of education and experience.
  • Ability to apply regulatory requirements. (example: HIPPA, clinical trials, etc)
  • Knowledge of the interrelationship of Information Technology and Healthcare industries.
  • Strong analytical skills.
  • Strong interpersonal and customer service skills.

    About UsInnovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Keywords: Oracle, Orlando , Customer Service Analyst 2 - Support, Hospitality & Tourism , Orlando, Florida

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