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Master Data Specialist (Customer Service)

Company: Abbott Laboratories
Location: Orlando
Posted on: November 22, 2020

Job Description:

DO WORK THAT MATTERS Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Diagnostics North America, LLC---s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. The Master Data Specialist (Customer Service) ensures that the critical business system for the Global Business Services (GBS) operations is administered and maintained appropriately to guarantee data integrity. This role also provides direction and support to users and collaborates with other departments to ensure data continuity and accuracy. RESPONSIBILITIES Manages the workflow related to customer and material data. Works closely with other functions (customer service, marketing, sales, finance, supply chain, etc.) to resolve questions. Elevates workflow issues, when necessary, for quick resolution to ensure accuracy and timeliness of information Enters and monitors input into SAP for all data related issues regarding the customer master, material master, pricing, vendor master and material/customer inclusions Responds to requests for data edits, additions and deletions. Provides recommendations to internal and external partners to resolve issues in a timely manner Review and update the defined Standard Operating Procedures (SOP) to ensure their accuracy in reflecting the day-to-day business. Makes decisions about how best to identify and structure data to resolve issues Conducts customer analysis and reporting as requested by internal and external customers Oversees all Mass Data maintenance initiatives Develops and maintains standardized data load requirements Provides exemplary customer service in every interaction Helps facilitate product launches with marketing support product discontinuation process Executes applicable Quality System processes including document ownership and resolution of Quality Incident---s, (QI) and CAPA (Corrective and Preventative Actions) Support and Monitor the Manila Master Data team with all SAP data related issues regarding the customer master, material master, pricing, vendor master and material/customer inclusions Work with internal departments and local users on any Master Data related projects to ensure progressive development and accuracy of data. Participate in Projects to support Global Business Services Work closely with Master Data Team Manager facilitating the induction and training of team members, ensuring that the highest levels of training are delivered and measured. Identifies recommends and implements process improvements as needed Stays current with sales order entry process Supports Sarbanes Oxley (SOX) requirements Other duties as assigned BASIC QUALIFICATIONS High School Diploma required SAP or other ERP experience required Must have advanced proficiency in Microsoft Word, Excel and Outlook Must have a strong understanding of internal business structure and requirements Must have the ability to trend, suggest resolution and solve practical problems in regard to master data Must have the proven ability to prioritize with appropriate urgency Must have excellent interpersonal, written, and verbal communication skills Must have a high level of initiative Must have high level of understanding of SAP system functionality Must be able to demonstrate proficiency in relevant modules of SAP PREFERRED QUALIFICATIONS Bachelor---s Degree in business related field preferred 2 years of experience in data management strongly preferred COMPETENCIES Customer Focus, Communicates Effectively, Ensures Accountability, Self-Development, Action Oriented, Manages Complexity, Drives Results and Interpersonal Savvy About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiteralere.com

Keywords: Abbott Laboratories, Orlando , Master Data Specialist (Customer Service), Hospitality & Tourism , Orlando, Florida

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