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Area Service Manager + a 5% Signing Reward

Company: Canon Medical Systems USA, Inc.
Location: Orlando
Posted on: December 5, 2019

Job Description:

MADE FOR PARTNERSHIPS. MADE FOR PATIENTS. MADE FOR YOU. At Canon Medical Systems we partner with our customers to truly understand their needs in imaging and beyond. We develop a full range of imaging solutions, including CT, X-Ray, Ultrasound and MR that address time pressures, workflow constraints, patient comfort and imaging precision to deliver true efficiency coupled with best in class tools for diagnosis. Together, we work on an education plan and develop service solutions that meet your every needs. Our goal is to work hand in hand with our partners to deliver optimum health opportunities for patients through uncompromised performance, comfort and imaging accuracy. Together, we make it possible. OVERVIEW Meet customers' service requirements. Manage assigned service contract, time and material, and installation service accounts. Develop new/upgraded service business. Ensure the responsibilities of manpower utilization and customer satisfaction are handled in the most cost efficient manner in accordance with established budgets, policies, procedures and quality standards. RESPONSIBILITIES * Effectively manage Area's expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives. * Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel. * Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws. * Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team. * Coach Customer Engineers to effectively deliver customer solutions. * Determine Area's technical training requirements and implement plans to achieve customer satisfaction and technical competence. * Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities). * Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses. * Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws. QUALIFICATIONS * Four year degree or equivalent experience. * 2+ years management experience. * 5+ years experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based. * Good knowledge of business practices and procedures. * Functional computer skills including spreadsheets and their applications, databases, Internet. * Proven ability to develop and maintain internal and external relationships. * Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships. _ABOUT US_ _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Keywords: Canon Medical Systems USA, Inc., Orlando , Area Service Manager + a 5% Signing Reward, Hospitality & Tourism , Orlando, Florida

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