Patient Care Coordinator - Fertility/Advanced Therapy
Company: Apex Systems
Posted on: October 13, 2019
Job #: 1007894
If you are interested in this position, please send an updated copy
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Job Title: Patient Care Specialist
Location: Orlando, FL 32819
Hours: availability to work an 8 hour shift between 11:30am -
Projected Contract length: projected 6 months, potential for
extension or permanent conversion
Provides new and existing patients with the best possible customer
service in relation to their drug prescriptions, clinical services,
billing inquiries, patients' suggestions and complaints. Provides
new and existing patients with the best possible customer service
in relation to their drug prescriptions, clinical services, billing
inquiries, patients' suggestions and complaints as part of our
Special Handling, Limited Distribution or Drug/Disease specific
--- Assists with patient activities, including follow-up calls for
patient's next order/refill, initiates the discharge of patient
from services, contacts a patient's doctor's office to schedule
delivery of an order, requests a letter be mailed to the patient if
unable to make contact and any other reminders necessary as it
related to the patient's care.
--- Provides timely response to internal or external customer order
inquiries by telephone and/or email in an in or outbound service
center, consistent with service and quality standards.
--- Provides pricing, availability, and schedules information
within established guidelines.
--- Receives inbound and outbound calls to patients or MD Offices
regarding orders for medications, pharmacy services and all other
--- Coordinates patient care by scheduling orders, communicating
information to the patient regarding shipments, assessing supply
needs, verifying patient information, notifying the pharmacist of
issues or changes in the patient's condition. Ensuring that
additional information is collected and processed when processing
orders - data collects, REMS requirements, portal access for LD
--- Provides correct information or directs the call to the
appropriate team member or department while maintaining a high
level of professionalism
--- Ensures that good patients' relations are maintained and
patients' claims and complaints are resolved fairly and
--- Creates patient activities as a reminder for the following
tasks including but not limited to follow-up calls for patients, to
initiate discharge of service, to contact a patient's doctor's
office, to mail a letter to a patient, and any other reminders
necessary as it relates to a patient's care.
--- Contacts the pharmacists to alert them of any changes in
patient's condition, compliance issues due to patient not taking
medication or side effects, or to transfer a patient directly to
pharmacist for counseling.
--- Complete other stages of the order process as assigned
including but not limited to scanning prescriptions, image
indexing, preQA, load insurance information, run test claims, work
issues and facilitate prior authorizations.
--- Assists working additional queues in the system such as
Dispense Confirmation queue and Welcome Call queue.
--- Provides typed documentation of all communications received
from calls and provides notification of any urgent orders, shipping
related issues and any errors, complaints or compliments to the
appropriate party or system.
--- Assist with reporting on patient orders as per drug, disease
state or manufacturer requirements.
--- May assist in training of new team members
---MUST HAVE HIGH SCHOOL DIPLOMA OR GED AT MINIMUM
Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at 844-463-6178-6178.
Keywords: Apex Systems, Orlando , Patient Care Coordinator - Fertility/Advanced Therapy, Healthcare , Orlando, Florida
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