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Healthcare Front Desk Coordinator

Company: IVX Health
Location: Ocoee
Posted on: May 25, 2023

Job Description:

Join us at IVX Health and help make an impact on our patients' lives from the start of their patient journey! We are seeking a *Front Desk Coordinator *to support our continued growth! The ideal candidate has healthcare experience, is tech savvy, self-motivated, and learns quickly!



Our *Front Desk Coordinators* are patient-facing customer service advocates who are primarily responsible for patient reception and scheduling. This role is the face of IVX Health, alongside our clinical teams, who ensure patients have an excellent experience before, during, and after their care.


* Greeting and checking-in patients as they arrive to our centers

* Verifies patient insurance information upon check-in

* Copies insurance cards and driver's license for all new patients

* Collects patient paperwork and enters patient information into systems, ensurinng patient information is accurate and up-to-date

* Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email

* Manages patient cancellations

* Answer calls within the center and market as appropriate

* General center support i.e. light cleaning, supply ordering/stocking, etc.

* Receiving packages and mail as appropriate



* Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services through Teledoc

* Additional coverage options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,

* Life and AD&D Insurance

* Dependent Care Flexible Spending Account

* Voluntary Short-Term and Long-Term Disability Coverage

* Fertility Healthcare and Family Building Benefits through Carrot

* Free counseling services and resources for emotional, physical and financial wellbeing

* 401(k) Plan with company-match

* Education assistance (Tuition reimbursement, Certification support)

* Charitable Giving Match and Volunteer PTO Program

* Flexible work schedule that promotes a positive work-life balance

* Employee Referral Bonus Program


* Excellent customer service skills

* Strong interpersonal communication skills

* Strong multitasking and time-management skills, with the ability to handle multiple tasks and patients at the same time in a fast-paced healthcare environment, understanding that patients physically present take priority

* Detailed-Oriented: This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks

* Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy or performance including but not limited to:

* Administrative and clerical procedures such as patient scheduling, phones, and supply ordering

* Medical terminology

* Reading and reviewing insurance plan information and knowledge of insurance portals

* Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs

* Proactive and optimistic

* Enjoys creating a friendly atmosphere

* Team player with ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude

* Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)



* High School Diploma (or GED or High School Equivalence Certificate)

* Over 1 year, up to and including 2 years of administrative and clerical experience, preferrably in a healthcare setting

* 1-2 years using EMRs and/or practice management systems

* Individuals who have found success in this role have had previous experience in healthcare pre-authorization / pre-certification



IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Job Type: Full-time


* 401(k)

* 401(k) matching

* AD&D insurance

* Adoption assistance

* Bereavement leave

* Continuing education credits

* Dental insurance

* Disability insurance

* Employee assistance program

* Free flu shots

* Free parking

* Health insurance

* Health savings account

* Life insurance

* Opportunities for advancement

* Paid time off

* Vision insurance


* Monday to Friday

* Rotating weekends

* Weekend availability

Work Location: In person

Keywords: IVX Health, Orlando , Healthcare Front Desk Coordinator, Healthcare , Ocoee, Florida

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