Mental Health Admissions Coordinator

Company: Pasadena Villa Orlando
Location: Orlando
Posted on: May 25, 2023

Job Description:

Pasadena Villa Florida, or The Villa Orlando, is a residential psychiatric treatment center in Florida that serves individuals with clinically complex thought, mood, and autism spectrum disorders in an urban environment. We provide comprehensive, individualized care with a focus on preparing clients for life after treatment.


For over 25 years, Pasadena Villa has treated mental health conditions and co-occurring substance use disorder for all genders ages 18 and older, along with a specialty residential program for autistic clients. At our rehabilitation centers, we don't just focus on the presenting condition, but rather on the underlying disorders by utilizing a comprehensive whole-person approach that serves at the foundation for true client-centered care.


We are seeking compassionate, mission-drive mental health professionals to join our dynamic Admissions team! Counselors, Autism Specialists, Behavioral Health Techs, and Case Managers encouraged to apply!


The Admissions Coordinator has primary responsibility for all front-end functions, including intake, assessments, and admissions. The Admissions Coordinator shall receive all intake and referral calls, handle them courteously and appropriately, and enter them into the appropriate databases. The Admissions Coordinator is responsible for coordinating tours and facilitating all admissions into all levels of care with potential residents, families, referral sources, and treatment team. The Admissions Coordinator is responsible for coordinating the initial admission paperwork. The Admissions Coordinator shall coordinate all front-end activity with the business office, utilization management, and manage bed space.


Essential Responsibilities


Handles intake calls in appropriate and effective manner; communicating knowledge of all programs, prices, level of care, and admission protocols.


Communicates with referents, resident, and families appropriately and effectively. Uses the referral process as a means to build relationships with new referents and engages in collaboration with referents.


Schedules and coordinates tours and communicates about all levels of care to potential residents, families, and referents.


Assesses incoming admission applications and clinical for potential treatment needs and refers to the appropriate level of care.


Completes all required paperwork to facilitate a smooth admission process into all levels of care.


Plans and coordinates all admissions and acts as the "concierge" to ensure that the admissions process proceeds smoothly.


Manages the waiting list effectively and appropriately.


Handles incoming calls in appropriate and effective manner.


Communicates clinical and treatment needs of potential admissions to the clinical team.


Follows up on all open referral calls/cases with potential resident, family, referent and/or marketing team member until the case is closed or admitted.


Facilitates communication with Business office and/or Utilization Management as needed for each admission.


Periodically provides presentations regarding program services and participates in tours.


Ensures follow up with referral sources following admissions, discharges, and during treatment process.


Assists with conferences and marketing activities and facilitates referral development contacts in coordination with the Business Development Team. Attends conferences as requested.


Additional Responsibilities


Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.


Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests.


Adheres to company policies, procedures, rules and regulations, implementing regularly.


Maintains positive attitude and acts as a team player.


Attends all supervisory trainings within assigned time frames as required by the company.


Position requires frequent overnight travel nationally. Must have exceptional organizational skills during times of travel and be able to function giving the high demands associated with frequent travel.


Other duties as assigned.


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Education and Experience


Associates degree or equivalent combination of education or experience is required.

Minimum of three (3) years' experience in the mental health field.

Requires valid State Driver's License.


Skill Competencies


Demonstrated ability to respond therapeutically in crisis situations.

Must have knowledge of human development over the life span.

Demonstrated ability to set limits and maintain boundaries in a kind and firm manner.

Must have good verbal and written communication skills in order to communication in a clear and concise manner with residents, families, all members of the interdisciplinary team and with the managed care representatives.

Must have good analytical ability to evaluate information reported by all members of the treatment team and revise treatment strategies accordingly.

Must be flexible in meeting program needs.


What we offer


Multiple Development Pathways

Company Supported Continuing Education & Certification

PPO & HDHP Health Plan Options

Flexible Dental & Vision Plan Options

100% Company Paid EAP Emotional Well-Being Support

100% Company Paid Critical Illness (with health enrollment plan)

100% Company Paid Life & ADD

401K with Company Match

Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts

Six Annual Paid Holidays Plus One Floating Holiday

Generous Team Member Referral Program


Pasadena Villa reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will." The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Keywords: Pasadena Villa Orlando, Orlando , Mental Health Admissions Coordinator, Healthcare , Orlando, Florida