Field Based Community Health Worker (Ambassador) - Greater Tampa, FL
Company: UnitedHealth Group
Location: Oviedo
Posted on: March 18, 2023
Job Description:
Do you want to make a difference in healthcare?Landmark Health
was created to transform how healthcare is delivered to the most
medically vulnerable members in our community. Our medical group
provides home - based medical care to chronically ill patients,
many of whom are ill - equipped to navigate our overwhelming
healthcare system.Because many of our patients are frail and
elderly, we deliver care primarily in the comfort of their home.
Our Program is also offered to eligible patients at no incremental
financial cost to them. We are not a fee - for - service practice;
we benefit economically only if we deliver high - quality patient
outcomes and satisfaction. As a result, our clinical teams can
spend quality - time caring for a smaller number of patients,
giving all patients the space, respect, compassion and care they
deserve. At Landmark, our interdisciplinary teams collaboratively
manage our complex patient panels. These teams are led by
Physicians, Nurse Practitioners, and Physician Assistants, with
supporting care provided by RN Nurse Care Managers, Social Workers,
Pharmacists, Behavioral Health, and other employed team members.
Join Landmark to be part of a growing company full of purpose -
driven, action - oriented, and compassionate team members working
to dramatically transform healthcare for our communities.The Field
Based--Healthcare Ambassador--is a pivotal member of the Landmark
Interdisciplinary Team. This role actively engages with patients
both in the home and by telephone. The incumbent will use
compassion and empathy to earn patients' and caregivers' trust,
persistence to support and advocate for them, and excellent
communication skills to build impactful relationships.This position
is full-time Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 5:00pm EST. It may be necessary,
given the business need, to work occasional overtime. Our office is
located at 5130 SunForest Drive Tampa FL 33634Primary
Responsibilities:
- Conduct home visits and/or phone or video calls to patients to
collect clinical and psychosocial information, and carry out
designated tasks, including but not limited to:
- Resource referral and connection
- Quality measure documentation, support, and follow up
- Telemedicine facilitation and set up
- Collect information regarding patient conditions using
standardized checklists and templates.
- Partner with Landmark interdisciplinary team (providers,
nurses, social workers, etc.) to drive improvement in patient
outcomes and satisfaction
- Actively participate in weekly interdisciplinary team
meetingsCOMPETENCYTo perform the job successfully, an individual
should demonstrate the following competencies:
- Problem Solving--- Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics.
- Technical Skills--- Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others.
- Customer Service--- Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments.
- Interpersonal Skills--- Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas.
- Oral Communication--- Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions.-- Must be able to deal with frequent
change, delays, or unexpected events.
- Attendance/Punctuality--- Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time.
- Dependability--- Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan.
- Initiative--- Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher)
- 3+ years of experience in any of the followings job categories:
Home Health Aide; Certified Nursing Assistant; Certified Medical
Assistant; Medication Aide; Health Coach; Health Navigator or
Healthcare Technician
- Ability to conduct independent patient home visits, OR have
prior experience making home visits to patients
- Ability to travel up to 75%
- Access to reliable transportation; if you are driving a
vehicle, you must comply with all the terms of the Landmark Motor
Vehicle Safety policy
- Experience with Microsoft--Office products including Word
(draft, save and share documents), Excel create, save, share and
use basic formulas), Power Point (create presentations, save and
share) and Outlook (draft emails, manage calendars)
- Reside within a commutable distance in Greater Tampa, FL
(Hillsborough, Polk, or Pasco counties)
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Social Worker experience
- Experience with geriatric or primary care experience, or
experience in institutional settings of care such as long-term
care/skilled nursing facilitiesSoft skills
- Exceptional interpersonal skills. Superb written and oral
communication skills, and comfort level with technology.Physical
and Work Environment:
- Ability to travel frequently by car
- Regular requirement to sit; use hands to touch, handle or
feel.
- Regular requirement to talk and listen.
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10
pounds.
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focusCareers with Optum. Our
objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges.At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.--Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Orlando , Field Based Community Health Worker (Ambassador) - Greater Tampa, FL, Healthcare , Oviedo, Florida
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