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Behavioral Health Advocate - Telecommute

Company: UnitedHealth Group
Location: Orlando
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) The Escalations Advocate is an individual contributor role responsible for an exciting variety of responsibilities in Specialty Networks of OptumHealth. We are looking for someone who is detail oriented yet can see the big picture. We are in need of that rare person who balances solid analytical skills with a positive, team focused personality. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Extensive work in multiple operational areas
  • Work in a fast paced, high stress environment
  • Achieve timely resolution to urgent and non-urgent issues
  • Support and communicate complex information in understandable terms both verbally and written
  • Support issue resolution for a variety of internal and external customers
  • Critically analyze issues from multiple angles to determine next steps and/or root cause
  • Conduct root cause analysis by identifying potential compliance, process, or systemic breakdowns and communicate findings to management
  • Communicate effectively with a state agency, regulator, external customer, or senior leadership
  • Utilize business expertise to support issue resolution
  • Collaborate and coordinate across multiple teams and departments
  • Recognize trends with escalated issues and identity preventative action
  • Develop effective working relationships with the applicable internal and external customers
  • Conduct quick and thorough in-depth research across many systems and platforms (Iset, Linx, Unet, Facets, etc.)
  • Work independently
  • Mentor and develop other team members
  • Hold others accountable for resolution activities
  • Review the work of others to assess accuracy with process requirements
  • Develop innovative approaches to issue resolution
  • Sought out as a valued expert You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Behavioral Health Clinical licensure (i.e.. LPC, LCSW, etc.)
    • 5+ years of Behavioral Health care experience
    • 3+ years of customer service experience in the healthcare industry
    • Knowledge of State and Federal regulations that govern commercial health insurance
    • Proficiency utilizing a computer and Windows PC applications
    • Proficiency utilizing Linx, iCUE, and/or PULSE
    • Designated workspace and access to install secure high speed internet via cable/DSL in home Preferred Qualifications:
      • Supervisory or Team Lead experience
      • Experience with Behavioral Health appeals/claims
      • Optum Care Advocacy experience To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , Behavioral Health Advocate - Telecommute, Healthcare , Orlando, Florida

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