Healthcare Services Coordinator - Houston, TX
Company: UnitedHealth Group
Location: Orlando
Posted on: June 25, 2022
Job Description:
If you are located within Houston, TX, you will have the
flexibility to telecommute* (work from home) as you take on some
tough challenges. Combine two of the fastest - growing fields on
the planet with a culture of performance, collaboration and
opportunity and this is what you get. Leading edge technology in an
industry that's improving the lives of millions. Here, innovation
isn't about another gadget, it's about making Healthcare data
available wherever and whenever people need it, safely and
reliably. There's no room for error. Join us and start doing your
life's best work.SM The Healthcare Services Coordinator will work
as an extension of the local Provider Performance Team by aligning
to geographical regions, medical centers and/or physician practices
that manage a high volume of membership. -This position is
full-time. Employees are required to have flexibility to work any
of our 8-hour shift schedules during our normal business hours of
8am - 5pm. It may be necessary, given the business need, to work
occasional overtime. *All Telecommuters will be required to adhere
to UnitedHealth Group's Telecommuter Policy. Primary
Responsibilities:
- Assisting in the review of medical records to highlight
opportunities for the medical staff.
- Locate medical screening results/documentation to ensure the
closure of gaps in care/suspect medical conditions. Will not
conduct any evaluation or interpretation of Clinical data and will
be supervised by licensed and/or certified staff
- Activities may include data collection, data entry, quality
monitoring, HQPAF submission and chart collection activities.
- Partner with your leadership team, the practice administrative
or clinical staff to determine best strategies to support the
practice and our members.
- Interaction with members via telephone to assist and support an
appropriate level of care. This may include making outbound calls
to members and/or providers to assist in scheduling appointments,
closing gaps in care or chart collection activities.
- Answer inbound calls from patients and/or providers regarding
appointments.
- Assist members in navigating their network of providers by
assisting with follow-up and specialist appointments as needed.
-
- Communicate scheduling challenges or trends that may negatively
impact outcomes.
- Optimize customer satisfaction, positively impact the closing
of gaps in care and productivity.
- Manage time effectively to ensure productivity goals are
met.
- Ability to work independently in virtual setting. Ability to
problem solve, use best professional judgment and apply critical
thinking techniques to resolve issues as they arise.
- Adhere to corporate requirements related to industry
regulations/responsibilities.
- Maintain confidentiality and adhere to HIPAA requirements.
- Other duties, as assigned You'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of a healthcare background with medical terminology
familiarity of clinical issues.
- 1+ years of working experience with ICD- 10 and CPT Codes.
- 1+ years of working experience with Microsoft Tools: Word,
Excel and Outlook.
- 1+ years of working experience with and knowledge of HIPAA
compliance requirements.
- Valid Driver's license and reliable mode of transportation -
will be traveling throughout the Houston area (up to 80%)
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Experience working in a physician, provider, and/or medical
office
- EMR and HEDIS knowledge and experience. Telecommuting
Requirements:
- Reside within or around Houston, TX
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service Soft Skills:
- Demonstrated ability to identify with a consumer in order to
understand and align with their needs and realities.
- Demonstrated ability to perform effective active listening
skills to empathize with the customer in order to develop a trust
and respect.
- Demonstrated ability to take responsibility and internally
driven to accomplish goals and recognize what needs to be done in
order to achieve a goal(s). - Demonstrated ability to turn
situations around and go above and beyond to meet the needs of the
customer UnitedHealth Group requires all new hires and employees to
report their COVID-19 vaccination status. Military & Veterans find
your next mission: We know your background and experience is
different and we like that. UnitedHealth Group values the skills,
experience and dedication that serving in the military demands. In
fact, many of the values defined in the service mirror what the
UnitedHealth Group culture holds true: Integrity, Compassion,
Relationships, Innovation and Performance. Whether you are looking
to transition from active duty to a civilian career, or are an
experienced veteran or spouse, we want to help guide your career
journey. Learn more at Learn how Teresa, a Senior Quality Analyst,
-works with -military veterans and ensures they receive the best
benefits and experience possible. - Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity /
Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment. Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Orlando , Healthcare Services Coordinator - Houston, TX, Healthcare , Orlando, Florida
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