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Healthcare Scheduler

Company: Upperline Health
Location: Orlando
Posted on: November 22, 2021

Job Description:

YOU MUST LIVE IN THE ORLANDO AREA ALTHOUGH THIS POSITION IS NOT REMOTEWhen you work at Upperline Health as a Scheduler, you will have the opportunity to make a difference in the life of our patients. You will listen, engage, and respond to the patients' scheduling needs.Position Summary:The primary responsibility of the Centralized Scheduling Agent is to answer incoming calls and schedule new & existing appointments for all Upperline Health locations.Essential Duties and Responsibilities:

  • Answer, orient, and greet patients in an enthusiastic manner.
  • Determine appropriate clinic location and schedule patients into Vision system accordingly.
  • Obtain required demographic, insurance, and eligibility information and enter into Vision system accurately to ensure proper claim filing.
  • Determine if the patient's insurance needs a pre-certification and start the referral process.
  • Maintains professional working relationship with all contacts, both internal and external.
  • Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
  • Follow-up on voice-mails and online requests within 1 hour of the patient leaving it.
  • Exhibits high patient-service attitude at all times.
  • 100% of work time spent on answering calls and scheduling appointments.Other Training, Skills, Certifications, & Key Competencies:
    • High School graduate and formal training from a vocational school or equivalent.
    • 1+ years prior experience in a similar call-center setting.
    • Strong written and verbal communication skills.
    • Ability to multi-task and work under pressure.
    • Knowledge of general medical terminology and managed care functions.
    • Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook) etc---Job Types: Full-time, Part-timePay: $13.00 - $15.00 per hourBenefits:
      • 401(k)
      • Dental insurance
      • Employee assistance program
      • Flexible spending account
      • Health insurance
      • Life insurance
      • Paid time off
      • Retirement plan
      • Vision insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Monday to FridayApplication Question(s):
          • how many calls a day did you take on average?Education:
            • High school or equivalent (Preferred)Experience:
              • Customer Service: 1 year (Preferred)
              • Computer Skills: 1 year (Preferred)
              • Call center: 1 year (Preferred)
              • Medical scheduling: 1 year (Preferred)Language:
                • Spanish (Preferred)Work Location: One location

Keywords: Upperline Health, Orlando , Healthcare Scheduler, Healthcare , Orlando, Florida

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