AdventHealth: Rn Specialty Program Care Navigator Ft Days

Company: AdventHealth
Location: Orlando
Posted on: January 14, 2021

Job Description:

Job DescriptionDescription GENERAL SUMMARY : The Specialty Program Care Navigator (RN) is an integral member of the specialty programs developed within the Institute structure. The overall goal of the Care Navigator is to facilitate an evidence-based, multidisciplinary, multi-specialty approach to care throughout the care continuum. The Care Navigator oversees the development and redesign, as needed, of patient education, of evidence-based standards of clinical care and the post discharge rehabilitation care. The Care Navigator is the patient-facing team member of the program who is responsible for coordinating the patient through the entire continuum of care across the division, and beyond for the quaternary destination programs. This includes all related appointments, obtaining all necessary authorizations, remaining in constant contact with the clinical team, discharge phone calls, and post discharge follow-up. Responsible for answering patient's questions pertaining to specialty program navigations, scheduling, and insurance information. Serves as first responder to patient issues and works to find solutions to any barriers that arise. The navigator is in contact with physicians, hospital departments, testing locations, and procedural departments to help coordinate care. The Navigator will be available to assist with patients who interact with both private and employed physician entities. Coordinates orders for procedures and follow-up imaging, obtaining and uploading into system as necessary. Oversees scanning all procedure documents and notes into Cerner, Aria, Athena, and other related EMRs. Assists in weekly multidisciplinary meeting preparation and follow-up. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The CC gathers, records, and evaluates program data and uses this data in establishing program goals with the oversight of the Medical Director and the Service Line Director. This position is accountable for the ongoing monitoring of program quality and assists with program marketing needs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : Demonstrates, through behavior, AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. -- Facilitates an evidence-based, multidisciplinary, multi-specialty approach throughout the care continuum for the destination, quaternary program. Assists with the monthly service line meetings presenting clinical data and recommending process improvements. -- Remains current in evidence-based practice and new emerging trends. Participates in the development of practice standards including pre-op, post-op and discharge instructions. Facilitates the development of patient education classes specific to surgeries. -- Develops, tracks, and benchmarks (in collaboration with the physician/administrative team) program outcomes related to clinical/operational goals Data analysis to align with FH overall goal of tracking to support efforts related to pay for performance reimbursement. -- Promotes the Clinical Coordination Program awareness within the physician community and the community at-large. Participates in marketing through physician visits, dinners, educational seminars, and community lectures. Develops appropriate relationships to maximize the Clinical Coordinated Program effectiveness and facilitates program problem resolution across departmental, campus, and physician/ provider lines. -- Navigates the patient within the specific area of concentration i.E., Bariatrics, esophageal, spine, women's medicine and oncology from pre-op education through the hospital stay and post rehabilitation stage, ensuring the patients have appropriate, timely, medical, supportive services through a multidisciplinary approach to patient care. Addresses appointment coordination, record requests, insurance concerns, education, and communicating information between the physician office and the patient, etc. -- Provides onsite mentoring of the staff within the specific area of concentration i.E., Bariatrics, esophageal, spine, women's medicine and oncology. Implements strategies for critical thinking. Assists with Nursing education conferences and the yearly competencies required by regulatory agencies. Reports clinical issues with Director and nursing administration as needed. -- Oversees the development and updating of various forms and materials including nursing competencies and check off forms, educational packets and tracking records. Participates in data collection for submission to clinical excellence programs and as required for insurance excellence of care programs. -- Accountable to performance metrics as defined by the Institute and the direct leader -- Acts as single point of patient contact for concierge style treatment. Will bSDL2017

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