AdventHealth: Rn Specialty Program Care Navigator Ft Days
Company: AdventHealth
Location: Orlando
Posted on: January 14, 2021
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Job Description:
Job DescriptionDescription GENERAL SUMMARY : The Specialty
Program Care Navigator (RN) is an integral member of the specialty
programs developed within the Institute structure. The overall goal
of the Care Navigator is to facilitate an evidence-based,
multidisciplinary, multi-specialty approach to care throughout the
care continuum. The Care Navigator oversees the development and
redesign, as needed, of patient education, of evidence-based
standards of clinical care and the post discharge rehabilitation
care. The Care Navigator is the patient-facing team member of the
program who is responsible for coordinating the patient through the
entire continuum of care across the division, and beyond for the
quaternary destination programs. This includes all related
appointments, obtaining all necessary authorizations, remaining in
constant contact with the clinical team, discharge phone calls, and
post discharge follow-up. Responsible for answering patient's
questions pertaining to specialty program navigations, scheduling,
and insurance information. Serves as first responder to patient
issues and works to find solutions to any barriers that arise. The
navigator is in contact with physicians, hospital departments,
testing locations, and procedural departments to help coordinate
care. The Navigator will be available to assist with patients who
interact with both private and employed physician entities.
Coordinates orders for procedures and follow-up imaging, obtaining
and uploading into system as necessary. Oversees scanning all
procedure documents and notes into Cerner, Aria, Athena, and other
related EMRs. Assists in weekly multidisciplinary meeting
preparation and follow-up. Actively participates in outstanding
customer service and accepts responsibility in maintaining
relationships that are equally respectful to all. The CC gathers,
records, and evaluates program data and uses this data in
establishing program goals with the oversight of the Medical
Director and the Service Line Director. This position is
accountable for the ongoing monitoring of program quality and
assists with program marketing needs. Actively participates in
outstanding customer service and accepts responsibility in
maintaining relationships that are equally respectful to all.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES : Demonstrates, through
behavior, AdventHealth's core values of Integrity, Compassion,
Balance, Excellence, Stewardship, and Teamwork. -- Facilitates an
evidence-based, multidisciplinary, multi-specialty approach
throughout the care continuum for the destination, quaternary
program. Assists with the monthly service line meetings presenting
clinical data and recommending process improvements. -- Remains
current in evidence-based practice and new emerging trends.
Participates in the development of practice standards including
pre-op, post-op and discharge instructions. Facilitates the
development of patient education classes specific to surgeries. --
Develops, tracks, and benchmarks (in collaboration with the
physician/administrative team) program outcomes related to
clinical/operational goals Data analysis to align with FH overall
goal of tracking to support efforts related to pay for performance
reimbursement. -- Promotes the Clinical Coordination Program
awareness within the physician community and the community
at-large. Participates in marketing through physician visits,
dinners, educational seminars, and community lectures. Develops
appropriate relationships to maximize the Clinical Coordinated
Program effectiveness and facilitates program problem resolution
across departmental, campus, and physician/ provider lines. --
Navigates the patient within the specific area of concentration
i.E., Bariatrics, esophageal, spine, women's medicine and oncology
from pre-op education through the hospital stay and post
rehabilitation stage, ensuring the patients have appropriate,
timely, medical, supportive services through a multidisciplinary
approach to patient care. Addresses appointment coordination,
record requests, insurance concerns, education, and communicating
information between the physician office and the patient, etc. --
Provides onsite mentoring of the staff within the specific area of
concentration i.E., Bariatrics, esophageal, spine, women's medicine
and oncology. Implements strategies for critical thinking. Assists
with Nursing education conferences and the yearly competencies
required by regulatory agencies. Reports clinical issues with
Director and nursing administration as needed. -- Oversees the
development and updating of various forms and materials including
nursing competencies and check off forms, educational packets and
tracking records. Participates in data collection for submission to
clinical excellence programs and as required for insurance
excellence of care programs. -- Accountable to performance metrics
as defined by the Institute and the direct leader -- Acts as single
point of patient contact for concierge style treatment. Will
bSDL2017
Keywords: AdventHealth, Orlando , AdventHealth: Rn Specialty Program Care Navigator Ft Days, Healthcare , Orlando, Florida
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