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Senior Manager - IT Infrastructure Services, LMS, & Business Intelligence

Company: Florida Virtual School
Location: Orlando
Posted on: April 18, 2019

Job Description:

Although we value all of our employees and by extension their families, we do not allow for family members of current employees in management positions to be employed by Florida Virtual School. We believe the risk of morale problems and conflict of interest problems is too great. PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

JOB POSTING END DATE:

Deadline to apply is 11:59 PM on 04-24-2019

JOB TITLE:

Senior Manager - IT Infrastructure Services, LMS, & Business Intelligence

CONTRACT TYPE:

Employee

ANNUAL SALARY:

$82,450.00 - $126,950.00

LOCATION:

FL - HOME OFFICE

JOB DESCRIPTION SUMMARY:

Our Mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

THE POSITION:

POSITION GENERAL SUMMARY:

The Senior Manager, INFRASTRUCTURE SERVICES, LMS AND BUSINESS INTELLIGENCE leads a team of managers to provide support and solutions for FLVS s Infrastructure, LMS and Business Intelligence needs. The position is responsible for the timeliness, user effectiveness, quality, and budget compliance of their technology solutions. The Senior Manager provides leadership in the areas of Infrastructure Services, LMS and Business Intelligence, technology selection criteria, and Lifecycle management. The position provides direct consultative support to the Senior Director, Product Engineering and collaborates with other department heads to market and demonstrate the value of Infrastructure Services, Business Intelligence and LMS solutions to the organization. The Senior Manager, Infrastructure Services, LMS and Business Intelligence provides leadership in all areas of Infrastructure Services, LMS development lifecycle and Data solutions (Bi) in a highly customer focused, collaborative, cross-functional team.

ESSENTIAL POSITION FUNCTIONS:

* Lead the effective and timely delivery of Infrastructure Services, LMS development lifecycle and Business Intelligence solutions

* Responsible for the technical direction of the infrastructure Services team in addition to interfacing with various levels of management, development teams, and the system architect to provide highly efficient, secure, and scalable infrastructure solutions

* Promote and lead key projects from conception to implementation

* Assist the Senior Director, in selecting appropriate technology, cloud, and platform solutions to support FLVS s strategic plan.

* Assist with the review, Design, and Maintain Business Intelligence/Analytic programs for compliance with best practices, industry standards, enterprise architecture, requirements and processes

* Assist the Senior Director, Product Engineering in establishing Enterprise Architectures to govern overall FLVS development efforts, and technology solutions

* Assist the Senior Director, Product Engineering in developing best practices processes and standards including design, development, testing, Implementation and maintenance of FLVS technology solutions

* The Senior Manager works with FLVS product managers and stakeholders across the organization to further FLVS strategic goals

* Assist the Senior Director with the technical review of contracts for all services delivered to FLVS

* Hire/terminate direct reports as well as approve staff reporting to the direct reports; included in this responsibility is the discipline, promotion, salary adjustment, etc., of staff

* Develop and mentor leadership pipeline

* Lead and manage assigned direct reports; Evaluate the assigned department structure for continual improvement in efficiency and effectiveness of the group, as well as assist in the development of professional and personal growth within the organization

* Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others

* All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

MINIMUM REQUIREMENTS:

EDUCATION/LICENSURE/CERTIFICATION:

* Bachelor's degree in Management Information Systems, Information Technology, Web Development, or related discipline; or equivalent combination of education and relevant experience

EXPERIENCE:

* Seven years of experience working collaboratively with analysts, developers, and engineers to create complete solutions, Preferred

* Five years of management/leadership experience in information technology solution development (including cloud/hybrid), Preferred

* Experience working with vendors/partners to configure and develop software solutions

KNOWLEDGE, ABILITIES AND SKILLS:

* Subject Matter

* Expert understanding of personnel management methodologies

* Expert knowledge of enterprise class application systems best-practice management processes

* Expert understanding of enterprise information technology architectures

* Expert understanding of web, mobility, and cloud application models

* Understanding of cloud/hybrid development application lifecycle (development, test, QA, production, maintenance)

* Personal and Teamwork

* Strong leadership development skills

* Desire to learn and help others

* Strong interpersonal, organizational, and customer service skills

* Strong verbal and written communication skills

* Methodical, consistent and patient approach to troubleshooting

* Desire and ability to take on new challenges

* Ability to provide instruction to audiences of varying technical backgrounds

* Creative and analytical thinker with strong problem-solving skills

* Ability to be self-motivated and show initiative to take on tasks

* Expert project management skills with the ability to meet, through multiple managers, deadlines, handle and prioritize simultaneous requests, and manage laterally as well as upwards

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds

Keywords: Florida Virtual School, Orlando , Senior Manager - IT Infrastructure Services, LMS, & Business Intelligence, Executive , Orlando, Florida

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