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Housekeeping Manager

Company: Marriott Vacations Worldwide
Location: Orlando
Posted on: June 14, 2018

Job Description:

Are you ready to grow your dream career while making others- vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

RELOCATION ASSISTANCE AVAILABLE

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2-3 year's of leadership experience in the housekeeping or related professional area.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department-s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Apply on Company Website

Job ID: 33374

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Marriott Vacations Worldwide

Before opening its first resort on Hilton Head Island, S.C. in 1984, Marriott Vacations Worldwide carefully evaluated the timeshare industry and identified opportunities that could enhance the overall vacation ownership experience. As a recognized industry leader, Marriott Vacations Worldwide continues to set the same high standards that made Marriott the most admired hospitality company in the world. Contact Info

- 11251 Harbour Villa Road
Orlando, FL 32821

Keywords: Marriott Vacations Worldwide, Orlando, Housekeeping Manager, Executive, Orlando, Florida

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