Complex Managing Director - Loews Hotels Universal Orlando

Company: Disability Solutions
Location: Orlando
Posted on: November 20, 2023

Job Description:

Loews Hotels & Co co-owns and operates eight hotels in partnership with Universal Orlando. Each one is an attraction in itself with distinctively themed environments that range from an Italian seaside village to a Caribbean island paradise. Our Team Members deliver exceptional experiences and genuine guest service to provide the ultimate Universal Orlando Resort vacation. We offer competitive pay and benefits as well as numerous career and advancement opportunities across our growing campus of hotels, in addition to the Lakewood Regional Support Center, our heart-of-house facility supporting all Orlando hotels.At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.As a winner of Central Florida's Top Workplaces award for five years, we are committed to our "power of we" culture. Loews Hotels & Co, which has an impressive portfolio of award-winning hotels spanning from Orlando to South Florida, is also among the best employers in Florida according to the latest Forbes list of America's Best Employers by State.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Job SummaryThis position oversees two hotels and serves as the Complex Managing Director, and reports to an Area Managing Director. Direct reports include the Executive Committee team of hotel where he/she serves as Managing Director including Director of Rooms, Director of Housekeeping, Food and Beverage, and Executive Chef. Leads collaboratively with Directors of Finance, Human Resources, and Engineering. Works with all management staff and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. Responsible for the overall operating performance, guest satisfaction, and financial results for the property. Plans, organizes, directs and coordinates the operations of all Rooms Division, and Food and Beverage departments in accordance with Loews Hotels Standards and corporate budgetary and profit guidelines. Directs and actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community. Job Specific
  • Engages in strategic planning and execution to ensure that financial, guest and team member engagement and owner/partner relations are achieved
  • Provides operational oversight of two hotels (serving as Managing Director)
  • Leads collaboratively with Complexed Leadership roles and Property Executive Committee members to deliver business objectives
  • Continuously reviews opportunities for strategic efficiencies
  • Possesses superior knowledge of the market to include costs, competition, market share, and community leadership
  • Serves as a role model in delivering the Loews Brand Promise by demonstrating the Loews Brand Principles and standards in daily interactions with guests, team members and the community
  • Partners with the Executive Committees to develop the annual revenue, operating and capital budgets
  • Responsible for working with the Executive Committees to develop annual goals and operational objectives in order to reach financial, team member and guests satisfaction objectives
  • Evaluates changes in guest needs, the hotel's guest mix, and industry competitive trends to recommend appropriate product/service and operational changes to ensure guest and team member satisfaction in order to attain exceptional results
  • Identifies, oversees, and implements performance optimization and course-correction opportunities to achieve operational excellence
  • Introduces best practices to continually advance the brand to ensure goals align with regional goals and the overall objectives of Loews Hotels & Co
  • Attracts, retains and develops industry-leading talent
  • Embraces social responsibility by actively participating in the Loews Good Neighbor Program
  • Leverages technology such as Medallia, Energage, BI, Workday to improve performance at both hotels
  • Oversees capital expenditure plans and corresponding project budgets, maximizing return on investment and minimizing business disruption
  • Other duties as assigned General
    • Ensures adherence to New Hire Training Program and training in accordance with hotel standards
    • Interviews, trains, praises, coaches, counsels, and disciplines according to Loews Hotels standards
    • Notifies Area Managing Director promptly and fully of all appropriate problems or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management, and employees
    • Promotes and applies teamwork skills at all times
    • Attends all appropriate hotel meetings and training sessions
    • Executes emergency procedures in accordance with hotel standards
    • Complies with all safety regulations and procedures
    • Complies with all hotel policies, standards, and rules
    • Remains current on all hotel information and changes Qualifications
      • Previous experience as a hotel General Manager required
      • A minimum of 5 years of progressively responsible hotel leadership experience
      • Excellent planning, organization, and guest services skills
      • Outstanding leadership and communication abilities
      • Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
      • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
      • Able to work a flexible schedule, including weekends and holidays

Keywords: Disability Solutions, Orlando , Complex Managing Director - Loews Hotels Universal Orlando, Executive , Orlando, Florida