Client Experience Compliance Manager

Company: Morgan & Morgan, P.A.
Location: Longwood
Posted on: November 18, 2023

Job Description:

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.SummaryWe're looking for a Compliance Manager to join our Client Experience team!This role aids management in providing training and productivity for our case staff across the firm. Successful candidates will be responsible for areas including, but not limited to, the following:Responsibilities:Monitor and enforce compliance of communication to clients while promoting a positive work environmentReview reports and goals to identify areas for coaching and developmentAudit case files to ensure employees are working efficiently and communicating regularly and effectively to the clientsDevelop strategic initiatives to build shared standards and processesIdentify specific topics where additional training and coaching should be done.Communicate to staff what needs to be done to reach compliance with goals.Establish, enable, and execute additional processes for auditing performanceBuild relationships with case staff and attorneys across the firmQualificationBachelor's degree in business administration or related field or equivalent work experience2+ years of paralegal or litigation experience in the personal injury industryExceptional leadership, time management, facilitation, and organizational skillsWorking knowledge of change management principles and performance evaluation processesAbility to work both independently and in a group settingBe adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance#LI-CO1BenefitsMorgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.Equal Opportunity StatementMorgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.E-VerifyThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.Privacy PolicyHere is a link to Morgan & Morgan's privacy policy.

Keywords: Morgan & Morgan, P.A., Orlando , Client Experience Compliance Manager, Executive , Longwood, Florida