Director, Customer Success

Company: Analog Modules, Inc.
Location: Orlando
Posted on: November 18, 2023

Job Description:

Air Cost Control ("A2C"), a subsidiary of HEICO, a leading global aviation electrical interconnect product distribution company, is seeking a Director of Customer Success for the Americas located in Sunrise, Florida. The Director of Customer Success will ensure the satisfaction and success of our valued customers. This role requires a strategic thinker with a background in distribution, customer relationship management, and strong focus towards continuous improvement. The Director will be responsible for guiding and mentoring a dedicated team while driving innovation and efficiency in our processes. - For more than 65 years HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO's high- energy culture focuses our Team Members' on providing high quality products and services to our customer base, which is made up of most of the world's airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 "Best Small Companies." Manager Requirements Responsibilities

• Team Leadership: Lead, mentor, and motivate a team of sixteen to achieve and exceed customer expectations.
• Continuous Improvement: Drive a culture of continuous improvement by identifying opportunities to streamline processes, enhance customer service, and improve internal efficiency.
• System Improvements: Collaborate with the IT and Operations teams to ensure efficient Electronic Data Interchange (EDI) integration, optimizing order processing and communication.
• Strategic Planning: Develop, establish, and execute a strategic plan aligning with the company's overall goals.
• Performance Metrics: Establish and monitor key performance indicators (KPI) to monitor individual performance and make data-driven decisions for improvements.
• Training and Development: Promote a culture of mentorship, providing guidance, training, and opportunities for career development to Team Members.
• Collaboration: Collaborate with Sales, Product Management, and Operations teams to ensure seamless communication and customer-focused strategies.
• Customer Relationship Management: Develop and maintain strong relationships with key customers, understanding their needs, and working collaboratively to meet and exceed their expectations. Qualifications
  • Bachelor's degree in business or aerospace with five plus years' experience in successfully managing and developing a team.
  • Experience in aerospace OEM or aftermarket distribution (preferred).
  • Proven record of driving discipline and rigor in the sales processes, including holding teams accountable for their responsibilities enable accurate pipeline and metrics reporting.
  • History in communicating, presenting, and influencing all levels both externally and internally, including executive and C-level.
  • Able to understand profit and loss calculations and basic business finance.
  • Proficient in MS Office, particularly Excel, Word, and Power Point.
  • Travel up to 10%. Knowledge / Skills / Abilities
    • Self-starter and able to work efficiently under pressure.
    • Excellent leadership and team management skills.
    • Analytical and data-driven decision-making skills.
    • Strong customer service and project management skills.
    • Exceptional communication and interpersonal abilities.
    • Strategic thinking and problem-solving capabilities.
    • Customer-centric mindset with a passion for excellence.
    • An energetic, forward-thinking, and creative individual with high ethical standards and a positive professional image.
    • Commitment to a culture of continuous improvement and mentorship.
    • Excellent interpersonal, verbal, and written communications skills and attention to detail.
    • Strong work ethic and sense of urgency (willingness to get it done).
    • Highly organized, collaborative, and detail oriented with a results-driven work ethic.
    • Actively and willingly takes ownership of larger projects.
    • Finds underlying issues and generates multiple potential solutions.
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Keywords: Analog Modules, Inc., Orlando , Director, Customer Success, Executive , Orlando, Florida