Assistant Portfolio Operations Director
Company: Progress Residential, L.P.
Location: Orlando
Posted on: September 21, 2023
Job Description:
Looking for an opportunity with a dynamic, fun, and
goal-oriented company? We're growing quickly and we're looking for
some not-so-typical talent to join our team.Progress Residential -
is the largest providers of high-quality, single-family rental
homes in the United States. With more than 90,000 homes across some
of the fastest-growing markets, our residents appreciate the
flexibility, freedom, and convenience of living in a single-family
home without the obligations of home ownership.Progress is
committed to making the home rental process easy and enjoyable for
the residents we serve by empowering our team members and investing
in innovative systems and technology. Our portfolio has continued
to grow substantially the past few years and we see increasing
demand for professionally managed single-family rental homes and
anticipate continued growth.Employment with Progress Residential is
conditional on a satisfactory background and drug screen.Text
ProgressJobs to 25000 and you can chat with our Recruiting
Assistant Kate who can help you find jobs, apply for jobs and
answer your questions. Position Summary:The Assistant Portfolio
Operations Director (APOD) coordinates the management operation of
the cash management and resident relations functions within the
guidelines of the quality standards, operating objectives, and
goals established by the Company and the property management
department. This position provides leadership and daily management
over a team responsible for the collection of rents, management of
security deposit accounting, weekly and monthly reporting, move in
procedures, communications with residents, and framing an excellent
customer journey to encourage/ensure customer retention. The APOD
supports the Portfolio Operations Director (POD) in all aspects of
field-level property management, included but not limited to
marketing, showings, application gathering and review, rent
collections, resident inquires, profit and loss (P&L),
reporting, as well as, maintenance, turn and construction
operations, and general management of the resident experience. The
APOD provides direction in absence of the POD to the market
team.Competencies:Developing Direct Reports & OthersDecision
QualityMotivating OthersHiring and StaffingDeveloping Effective
TeamsCustomer FocusProblem SolvingStrategic AgilityEssential
Functions:
- Oversee and manage development of Property Management staff
across collections, vacant home inspections, move ins, home
merchandising/marketing, and customer relations
- Maintains intimate awareness of market/industry conditions and
trends
- Establish environment that promotes teamwork and cohesion with
Sales, Operations, Service, Turns and Renovations teams in order to
drive P&L performance
- Recruit, hire, and train qualified, dynamic, high performance
property management teams
- Conduct payroll audit to ensure that team maintains accuracy
and stays in compliance with state and local labor laws
- Enforce policies to enable assigned portfolio to function
according to quality standards and operating objectives
- Understand and possess the ability to train team on fiduciary
duty. Lead team to always make decisions based on the best
interests of the business
- Ensure that the policies, procedures, and safety guidelines are
followed
- Drive optimal P&L performance for the assigned market
through sound cash management practices
- Maintain budgeted delinquency (specific metrics may be adjusted
based on portfolio performance)
- Collaborates with Central Collection efforts as applicable
- Analyze processes and procedures to ensure optimum efficiency
and staffing levels
- Be knowledgeable of provisions in standard lease documents and
maintain a working knowledge of resident rules and regulations
- Ensure a consistent, resident focused move in experience and
audit compliance for move in documentation
- Audit required documents for move outs, deposit accounting, and
move ins in Salesforce to ensure compliance
- Lead team in maintaining a high degree of customer service and
competency level in all resident interactions, whether over the
phone or email, through formal written communication or in
person
- Drive optimal results on Google, social media, and resident
surveys/feedback and ensure market is focused on enhancing the
resident experience
- Ensure that all resident responsibilities are accounted for on
resident ledgers and collections are made in a timely manner
- Ensure HOA violations and customer case tasks are responded to
in a timely manner
- Manage an efficient resident eviction process, which may
include attending eviction court
- Research and process credit requests as needed
- Carry out other duties as assigned that are in the best
interests of the company
- Human Resource Management
- Supervises staff, sets goals, and holds people accountable for
results
- Ensures that the group provides outstanding customer service
and is responsive to requests
- Coordinates activities to maximize the efficiency of all
processes
- Ensure that all training requirements are completed on
time
- Ensures that employees all have goals and receive regular
feedback on their performance
- Performance management of personnel including, performance
reviews, corrective action, mentoring, development plans and
performance improvement plans
- Insure all safety standards are met and training for staff is
completed
- Holds team accountable for results and provides timely
feedbackQualifications:
- Bachelor's Degree in business or 5+ years of progressive
property management work experience
- High School Diploma or equivalent
- 5 or more years of previous property management experience in
either the single family or multi-family rental industry
- At least 3 or more years of supervisory experience
- Real Estate license preferred
- Must have a valid Driver's License
- Ability to build and maintain positive relationships internally
and externally
- Possesses strong organizational skills and is detail
oriented
- Ability to thrive in a dynamic, fast-changing, growth
environment
- Fosters teamwork and mutual respect throughout the company
- Interacts productively in person and through technology with
co-workers, team members
- Excellent oral and written communication skills
- Computer literacy, ability to comfortably navigate new
technology and competency in MS Office suite a must
- Previous use of Yardi Voyager and Salesforce a plusPhysical
Demands:
- Sitting for extended periods of time using office equipment and
computers
- Moderate stooping, kneeling, crouching, reaching, standing
- May entail light lifting of supplies and materials
occasionally, up to and including 25lbs
- Ability to talk, hear, compare, compute, compile, copy,
analyze, coordinate, synthesize, negotiate and communicate
- Walking for extended periods of time
- Sustains substantially recurring movements to fingers, hands,
wrist, legs and feet
- Ability to judge distances and spatial relationships
- Ability to identify and distinguish color
- Ability to distinguish the differences and similarities in
odorsWhat you can expect from us:Progress Residential - offers all
the financial and non-financial incentives you would expect from an
innovative real estate investment and management firm:
- In addition to outstanding training, we host quarterly summits
and town hall meetings to encourage growth, knowledge sharing and a
good time. After all, it's about progress, not perfection.
- We offer competitive compensation, including a
performance-based bonus.
- Our generous benefits package includes comprehensive healthcare
coverage for you and your family, parental leave, paid time off,
401k match, 10 paid holidays and much more.Closing Statement:This
summary is not an all-inclusive description of job duties. Other
job duties and responsibilities may also be assigned by the
incumbent's supervisor at any time based upon Company need.Progress
Residential - is a proud Equal Opportunity employer,
m/f/d/v.Privacy Policy
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Keywords: Progress Residential, L.P., Orlando , Assistant Portfolio Operations Director, Executive , Orlando, Florida
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