Product Manager IT Mobile Experience
Company: JetBlue
Location: Orlando
Posted on: September 17, 2023
Job Description:
Select how often (in days) to receive an alert: Title: - Product
Manager IT Mobile Experience Location: - Long Island City, NY, US,
11101 Orlando, FL, US, 32827 Salt Lake City, UT, US, 84121
Category: - Information Technology Position Title: Product Manager
IT Digital & Customer Products (Mobile Apps & Notifications)
Position Summary The Product Manager, IT Digital & Customer
Products (Mobile Apps & Notifications) reports to the IT Manager
Mobile Apps & Notifications and will be responsible for helping to
define JetBlue's overall mobile strategy and building and growing
JetBlue's consumer facing mobile products. The Product Manager will
serve as an internal expert on mobile trends and technology and
ensure that the Company effectively engages with consumers through
mobile channels and continuously expands its value-added services.
The Product Manager will define product feature sets, manage user
experience (UX) and design and collaborate with internal and
external partners. The Product Manager, IT Digital & Customer
Products (Mobile Apps & Notifications) is a key member of the IT
Digital Experience team and enjoys interacting with people at
different levels within and outside of the organization. The
Product Manager should be a mobile enthusiast and is passionate
about delivering mobile products that optimize and enhance the
end-to-end JetBlue travel experience. The Product Manager is
comfortable working on high profile assignments, is motivated by
determining new ways to improve processes, excels at
detail-oriented projects, can manage changing priorities and
perform well under stress and time constraints, and whose personal
values match JetBlue's values of Safety, Caring, Integrity,
Passion, and Fun.
- Serve as a liaison between the Mobile Apps team and internal
and external partners to determine prioritization of items, lead
business requirements development, review current/approaching
releases, and ensure compliance with Department of Transportation
(DOT) government rules
- Define and communicate the product's vision, goals, roadmap,
and strategy to the cross-functional teams
- Specify business and functional requirements for mobile product
enhancements and modifications
- Work and collaborate closely with our design agency,
development and quality assurance (QA) teams to efficiently launch
innovative mobile features and products on-time and on-budget
- Oversee the day-to-day development of JetBlue's mobile apps and
notifications programs
- Advise on mobile design and usability issues across the JetBlue
digital ecosystem
- Research, prototype and recommend emerging technologies
integration into JetBlue's other core business functions
- Work with various Commercial teams to understand their business
needs and deliver appropriate mobile solutions
- Coordinate content updates on mobile platforms
- Other duties as assigned Minimum Experience and Qualifications
- Bachelor's Degree in Computer Science/IT or Mobile Marketing
Technology; OR demonstrated capability to perform job
responsibilities with a High School Diploma/GED and at least four
(4) years of previous relevant work experience
- Three (3) years of product management experience
- Knowledge of industry standards in project management and
development methodologies (Project Management Body of Knowledge
(PMBOK), Agile Methods, etc.)
- Knowledge of Microsoft Office Suite, including Outlook,
Project, Excel, Power Point, SharePoint, Word and Visio
- Ability to make data-driven decisions to inform roadmap and
strategic vision
- Knowledge of technology fundamentals and concepts (Microsoft
technologies preferred)
- Knowledge of IT disciplines and interdependencies
- Ability to rapidly resolve issues and recognize when escalation
is necessary -
- Strong vendor management, negotiation, and resolution skills
-
- Excellent problem solving and structured thinking skills -
- Flexibility, agility, and change management skills -
- Ability to tailor communication style to different audiences,
and to exercise good judgment in frequency and nature of
communications to different parties (senior management,
stakeholders, team members, etc.).
- Available for occasional overnight travel (10%)
- Able to work flexible hours and be available for an emergency
response on short notice
- Able to pass a pre-employment drug test
- Legally eligible to work in the country in which the position
is located
- Authorization to work in the US is required. This position is
not eligible for visa sponsorship Preferred Experience and
Qualifications
- Two (2) years of experience in the mobile industry
- Mobile marketing, product development, and industry
experience
- Strong sense of Mobile App User Experience including knowledge
of Google Material Design and Human Interface Guidelines
- Manages cross-functional, medium-large-scale projects with
internal teams and external business partners
- Work with cross-digital platforms
- Demonstrates a strong knowledge of mobile marketing trends;
mobile usability, industry background
- Basic understanding of ecommerce, customer relationship
management (CRM) and social media & marketing
- Knowledge of the airline industry
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to
respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time
permits, all capable crewmembers are asked to assist with light
cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue
culture, that is, exhibit the JetBlue values of Safety, Caring,
Integrity, Passion and Fun
- Promote JetBlue's #1 value of safety as a Safety Ambassador,
supporting JetBlue's Safety Management System (SMS) components,
Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or
hazards that should be reported and report them whenever possible
and by any means necessary including JetBlue's confidential
reporting systems (Aviation Safety Action Program (ASAP) or Safety
Action Report (SAR) Equipment:
- Computer and other office equipment
- Traditional Office Environment Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0
pounds frequently. (Sedentary) Compensation: -
- The base pay range for this position is between $90,500.00 and
$128,600.00 per year. Base pay is one component of JetBlue's total
compensation package, which may also include access to healthcare
benefits, a 401(k) plan and company match, crewmember stock
purchase plan, short-term and long-term disability coverage, basic
life insurance, free space available travel on JetBlue, and more.
#LI-LL1 -#LI-Hybrid JetBlue Airways is an Affirmative Action and
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, age, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Keywords: JetBlue, Orlando , Product Manager IT Mobile Experience, Executive , Orlando, Florida
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