Regional Director of Student Support Services
Company: Florida Technical College
Posted on: September 16, 2023
The Director Student Support Services provides the leadership
and administrative oversight, coordination, and programming to
serve students at NUC University's U.S. Operations, which includes
Florida Technical College and DAVE School. This position develops,
articulates, and implements the policies and procedures for
providing supportive services to students throughout the student
lifecycle. The individual supervises Student Support Services (SSS)
coordinators and Educational Resource and Assessment Center (ERAC)
Staff who advise of students throughout the student experience in
academic, co-curricular, and personal areas to encourage
engagement, persistence, and resilience for a better retention,
certification, and graduation outcomes. The director develops and
implements programming that enhances the quality of the student
experience and ensures compliance in accordance with regulations.
- Master's Degree in education administration, higher education,
public administration, counseling or related field.
- Minimum of 5 years of experience in student services, academic
setting and 3 years of management experience; preferably in the
proprietary post-secondary school setting
- Ability to work a varied schedule with flexible hours,
including evening and coordinated weekend hours; ability to act
effectively in emergency and crisis situations. Essential Duties
- Provides the leadership and management for all programming
under student services to include but not limited to co-curricular
activities, support services and referrals, disability services,
and student regulations processes and procedures.
- Provides the leadership and creativity needed for the SSS and
ERAC team to create guides, videos, and workshops for students and
faculty to access for informational and technological
- Coordinates the use of various technology available, manages
Student Services Ticket System, ERAC and interprets the Student
Services protocols and college policies. Provides monthly reporting
on access to SSS and ERAC demonstrating its effectiveness to
college established goals.
- Responsible for the staffing and management of Student Services
and ERAC and work study staffing in accordance to college policies
- Builds departmental relationships internally and externally to
ensure the SSS and ERAC staff are able to advocate for the students
and works with internal and external providers to facilitate or
accommodate student needs.
- Collaborates and teams up with the Dean of Academic Affairs,
Academic Leadership, Regional Office of Academic Affairs, Online
Management Team, marketing, and Admissions to connect students to
the services, resources, and programs provided by the Student
Support Services Office.
- This collaboration shall support the team to contribute to
retention goals set by Meets or exceeds monthly and annual
retention goals (70% of more) of the college and programs including
but not limited driving improvement in areas of student academic
progress (driving down percentages of students that did not return,
failure rates, and increase persistence and student satisfaction
through student support services) and contributing to student
Keywords: Florida Technical College, Orlando , Regional Director of Student Support Services, Executive , Orlando, Florida
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