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Provider Experience Manager

Company: VirtualVocations
Location: Orlando
Posted on: September 14, 2023

Job Description:

A company is looking for a Manager, Provider Experience to join their team.
Key Responsibilities:

Develop and implement contact center strategies to improve performance metrics and drive accountability
Maintain contact center KPIs and drive quality improvement through system monitoring and problem resolution
Lead and motivate a team, provide coaching and mentoring, and oversee individual and team performance

Required Qualifications:

Proven leadership experience in a service environment, preferably a contact center
Healthcare Benefits/Insurance industry experience is a strong plus
Ability to implement solutions with little supervision and provide mentorship to their team
Strong technology skills, particularly with Microsoft products
Proven staff development experience in coaching, mentoring, and performance management

Keywords: VirtualVocations, Orlando , Provider Experience Manager, Executive , Orlando, Florida

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