Sales - Hospital Account Manager

Company: Apria Healthcare
Location: Orlando
Posted on: May 28, 2023

Job Description:

Job Summary (External): ABOUT THE COMPANYApria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. JOB SUMMARYThis position is responsible for selling and servicing all Apria products and services at their assigned medical groups and hospitals. The Hospital Account Manager works closely with branch staff and the Customer Care Center to focus efforts on increasing sales. This position collects documents required for billing based on Apria policy, coordinates patient orders and set-ups with the branch and troubleshoots and resolves issues to ensure a positive customer service experience for their assigned accounts. The Hospital Account Manager is also responsible for meeting revenue and profitability goals for their assigned territory. This position will work with the Branch Manager and Market Leader to develop and execute specific strategies to achieve these sales, customer satisfaction and profitability goals. ESSENTIAL DUTIES AND RESPONSIBILITIESConducts daily sales calls to high potential case managers, doctors and other sales targets in assigned accounts as determined by Branch Manager and/or Market Leader.Creates and maintains call plans to qualify new and maintain existing referrals to grow the business.Enters call plan and outcomes into the "Sales Management System" (SMS).Partners with the Branch Manager and/or Market Leader to review call plan to achieve strategic goals.Takes and processes patient orders, collecting all documents required for billing based on company policy and forwarding orders to appropriate branch for delivery from on-site account facility.Sets-up and delivers hospital in-services on products and services.Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.Instructs patients on equipment use before hospital discharge.Maintains the highest level of customer satisfaction by resolving and following up on customer concerns.Partners with branch management and staff as well as other functional areas within the company to drive sales growth.Communicates and explains Medicare guidelines around private insurance procedures, pricing information, and product information to referral sources.Maintains accurate records on prospective and active accounts ensuring information is sent to suspended billing.Responsible for ensuring billing documentation is complete and accurate.Assigned to multiple locations and travels from location to location.Does not have a desk at any hospital.Must spend at least 80% of time in selling activities and/or incidental patient set-ups. (CA employees only: must spend at least 50% in selling activities, excluding patient set-ups).Performs other related duties as directed by supervisor.Other duties as assigned SUPERVISORY RESPONSIBILITIESN/A Minimum Required Qualifications (External): MINIMUM REQUIRED QUALIFICATIONS Education and/or ExperienceCollege degree or previous relevant job experience requiredPrevious experience in selling "service" or "commodity products" with demonstrated success.External sales experience preferred Certificates, Licenses, Registrations or Professional DesignationsMust possess a valid driver's license.SKILLS, KNOWLEDGE AND ABILITIESMust be highly motivated, flexible, and service-oriented.Demonstrated ability to build and maintain solid working relationships with internal and external customers.Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles.Willingness to participate in ongoing training and development.Computer SkillsComputer savvy with: MS Excel, MS Office and MS Project required.Language SkillsEnglish (reading, writing, verbal)Mathematical SkillsCollege level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.Other SkillsGeographically located within the assigned territory.PHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENTWork is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATIONThe essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Apria Healthcare is committed to hiring veterans and military spouses. Benefits: Comprehensive benefits package offered for eligible employees:Competitive salaryAbility to have early access to earned wagesMedical, Dental and VisionHealthcare Flexible Spending Accounts and Healthcare Savings AccountsLife, AD&D and Disability InsurancePaid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays401K Savings Plan (available immediately)Educational Assistance Employee Referral Reward ProgramEmployee Discount ProgramsCompany Paid Employee Assistance Plan (available immediately)We recognize our veterans by offering a company paid day off for Veterans DayCareer Advancement/ Development Opportunities Salary Range: Commensurate with experience EEO Statement: As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and VetPDN-990b15e4-4c77-4c9c-b5b5-2099b9a5dd37

Keywords: Apria Healthcare, Orlando , Sales - Hospital Account Manager, Executive , Orlando, Florida