Posted on: May 28, 2023
Czarnowski Collective is a full-service marketing company that produces unforgettable brand experiences for the world's most forward-thinking organizations. We create brand stories that push boundaries, alter perception, evoke emotion, and incite action. In short, we make stories that move! Our global reach and cross-sector experience have allowed us to deliver results for more than 70 years. We love what we do, and we know you will too!
The Account Manager is the lead interface on day-to-day client interaction within assigned accounts/projects. Once a project is launched, the account manager is the main client interface and is the primary internal interface for the client within Czarnowski. This person assumes overall responsibility for successful project completion and profitability with an emphasis on client satisfaction. Their focus is on communication to and from the client; defining the scope of each project; communicating and managing budgets and change orders internally and externally; and generally to keep projects moving forward in a timely, cost effective manner.
Responsibilities include, but are not limited to: initial show discovery and research; assisting the Account Director in driving initial discovery; budget and design; overall management of information to Project Management and internal production departments as needed; coordination with Logistics Coordinators/warehouse; project invoicing; and project specific client satisfaction. In addition to this job description, the person in this position is responsible for operating within and managing to Czarnowski's standard operating procedures. Travel is required and may be extensive at times. Strong written and verbal communication skills are a prerequisite, along with appropriate computer skills. A college degree is preferred, but not required.
This position will be evaluated against this job description with an emphasis on the successful and profitable completion of assigned projects. The individual in this position will also be measured on overall client satisfaction, as well as their ability to communicate with internal departments in a timely and accurate fashion. The Account Manager is required to track a minimum of 1600 hours annually (or 400 per quarter) and will be evaluated against this target.
ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES - Project Specific
1) Main Client Contact During Production Phase
a. Funnel all correspondence including, but not limited to, all project management
questions and concerns.
b. May be assigned primary responsibility for client contact during kickoff phase.
2) Show Schedules
a. Develop and manage show schedule for client at least six months in advance of all
b. Maintain upcoming show data for ease of project set-up and discovery.
3) Show Discovery and Research
a. Proactively solicit clients regarding show needs.
b. Locate all show kits/forms (housed on Atlanta server, populated by Account Support)
required to implement a successful show.
i. Product needs from client
ii. Show service forms
iii. Hall plans
iv. Show rules and regulations
4) Show Management and Association Correspondence
a. Correspond with show management and/or association as required.
a. Assist Account Director with overall project logistics, department hours, and services as
they apply to budgeting.
b. Assist AD to drive new design estimates through estimating department with PM
support and input.
c. Create complete estimates and budget documentation on assigned projects.
6) Kickoff Meetings
a. Assist AD in driving internal project launch meetings to get projects turned over to PM
and general production-with PM support.
b. Assist AD to drive internal project launch meetings requiring little/no fabrication-with
support of Logistics Coordinator/warehouse lead.
c. Support complete kickoff meetings for assigned projects.
7) Deposit Invoicing
a. Issue deposit invoices.
8) Workflow System Entries
a. Enter all work being run through the Czarnowski system into COMS, Czarnowski's web
based workflow system.
b. Enter all design work being run through Czarnowski into CzarNet, Czarnowski's web
based design workflow system.
c. Integrate and support all other workflow tools and procedures as required by management
a. Work with CAD as the client liaison to develop overall floor plan and service layouts.
i. All client needs, product, services, electrical, etc. should be managed by AM and
communicated to PM/CAD.
b. Write this portion of the shop order for jobs requiring show logistics only. The PM will
support this function on new production jobs/elements.
a. Write the warehouse portion of the COMS order for all shows.
b. Direct items to pull and ship and manage warehouse information on general pull and
c. Manage warehouse team, hold pre-ship review meetings and complete post- show
a. Gather production files from client or manage graphics design process as needed to
obtain files per client direction.
b. Send graphic proofs to client for approval prior to production.
c. Manage graphic file labeling and inventory of all proofs.
i. Create and manage electronic graphic inventories.
ii. Provide graphic inventory numbers to warehouse lead to ensure appropriate labeling
of panels, fabric, and other prints.
d. Develop overall graphics layout for transmission to field offices in preparation for each show.
12) Change Order Tracking
a. Communicate with PM regarding any change order requirements mandated by client on
b. Document and process any change orders with respect to any logistical change in scope
or additional service requirement.
c. Clearly communicate change orders and obtain approval from clients for changes in
13) Field COMS Orders
a. Enter all field notes in COMS, Czarnowski's web based workflow system.
b. Communicate with field office regarding upcoming shows.
c. Forward or work with Exhibit Services to forward show books to field offices and Field
14) Managing the Field
a. Communicate with field offices and leads. Prepare paperwork and show books.
b. Act as primary representative of the account team at show.
c. Follow-up on field order reporting. Communicate overall needs and changes requested
from client to internal team.
15) Project Profitability Tracking
a. Track project profitability and manage project scope to align with budget.
b. Responsible for managing and minimizing unplanned variances on projects.
16) Final Invoicing
a. Reconcile and prepare final invoice.
b. Manage collections process with clients as needed.
17) Time Tracking
a. On a weekly basis, post time for all project-specific tasks to Business Portal,
Czarnowski's web based time tracking system.
ACCOUNT MANAGER ROLES & RESPONSIBILITIES - Non Project
1. Account Director Support
a. Attend weekly management / operations meeting if AD is unavailable.
b. Follow AD direction in general support of overall team needs.
c. Support AD non-project specific requirements.
Core Value Statement
Czarnowski Collective's vision is not marketing hype, it wasn't dreamed up in some boardroom, and it's not a policy--- it's a passion! Our unique vision is something that has always existed, and the people at Czarnowski help us excel. Our culture lives and breathes opportunity, inspiration, empowerment, hard work, and acknowledgment. That's one of the main reasons we've been able to remain successful for over 70 years! In turn, employees are challenged to embody the following core values in their daily work.
The input and participation of our entire Company are essential to upholding our vision today and in the future.
We are a COLLECTIVE for all. We strive to create the best people-driven experiences, which is only possible by championing diversity, equity, and inclusion. We celebrate creativity and embrace individuality so we can grow together through our initiatives of DEI Learning and Development, Diversifying Our Supplier Chain, DEI Employee Recruitment, and Serving Our Communities.
Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference - we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don't discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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