Account Manager
Company: Czarnowski
Location: Orlando
Posted on: May 28, 2023
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Job Description:
The Company:
Czarnowski Collective is a full-service marketing company that
produces unforgettable brand experiences for the world's most
forward-thinking organizations. We create brand stories that push
boundaries, alter perception, evoke emotion, and incite action. In
short, we make stories that move! Our global reach and cross-sector
experience have allowed us to deliver results for more than 70
years. We love what we do, and we know you will too!
The Purpose:
The Account Manager is the lead interface on day-to-day client
interaction within assigned accounts/projects. Once a project is
launched, the account manager is the main client interface and is
the primary internal interface for the client within Czarnowski.
This person assumes overall responsibility for successful project
completion and profitability with an emphasis on client
satisfaction. Their focus is on communication to and from the
client; defining the scope of each project; communicating and
managing budgets and change orders internally and externally; and
generally to keep projects moving forward in a timely, cost
effective manner.
Responsibilities include, but are not limited to: initial show
discovery and research; assisting the Account Director in driving
initial discovery; budget and design; overall management of
information to Project Management and internal production
departments as needed; coordination with Logistics
Coordinators/warehouse; project invoicing; and project specific
client satisfaction. In addition to this job description, the
person in this position is responsible for operating within and
managing to Czarnowski's standard operating procedures. Travel is
required and may be extensive at times. Strong written and verbal
communication skills are a prerequisite, along with appropriate
computer skills. A college degree is preferred, but not
required.
This position will be evaluated against this job description with
an emphasis on the successful and profitable completion of assigned
projects. The individual in this position will also be measured on
overall client satisfaction, as well as their ability to
communicate with internal departments in a timely and accurate
fashion. The Account Manager is required to track a minimum of 1600
hours annually (or 400 per quarter) and will be evaluated against
this target.
The Job:
ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES - Project
Specific
1) Main Client Contact During Production Phase
a. Funnel all correspondence including, but not limited to, all
project management
questions and concerns.
b. May be assigned primary responsibility for client contact during
kickoff phase.
2) Show Schedules
a. Develop and manage show schedule for client at least six months
in advance of all
upcoming shows.
b. Maintain upcoming show data for ease of project set-up and
discovery.
3) Show Discovery and Research
a. Proactively solicit clients regarding show needs.
b. Locate all show kits/forms (housed on Atlanta server, populated
by Account Support)
required to implement a successful show.
i. Product needs from client
ii. Show service forms
iii. Hall plans
iv. Show rules and regulations
4) Show Management and Association Correspondence
a. Correspond with show management and/or association as
required.
5) Estimating
a. Assist Account Director with overall project logistics,
department hours, and services as
they apply to budgeting.
b. Assist AD to drive new design estimates through estimating
department with PM
support and input.
c. Create complete estimates and budget documentation on assigned
projects.
6) Kickoff Meetings
a. Assist AD in driving internal project launch meetings to get
projects turned over to PM
and general production-with PM support.
b. Assist AD to drive internal project launch meetings requiring
little/no fabrication-with
support of Logistics Coordinator/warehouse lead.
c. Support complete kickoff meetings for assigned projects.
7) Deposit Invoicing
a. Issue deposit invoices.
8) Workflow System Entries
a. Enter all work being run through the Czarnowski system into
COMS, Czarnowski's web
based workflow system.
b. Enter all design work being run through Czarnowski into CzarNet,
Czarnowski's web
based design workflow system.
c. Integrate and support all other workflow tools and procedures as
required by management
and/or clients.
9) CAD
a. Work with CAD as the client liaison to develop overall floor
plan and service layouts.
i. All client needs, product, services, electrical, etc. should be
managed by AM and
communicated to PM/CAD.
b. Write this portion of the shop order for jobs requiring show
logistics only. The PM will
support this function on new production jobs/elements.
10) Warehouse
a. Write the warehouse portion of the COMS order for all shows.
b. Direct items to pull and ship and manage warehouse information
on general pull and
prep orders.
c. Manage warehouse team, hold pre-ship review meetings and
complete post- show
reporting.
11) Graphics
a. Gather production files from client or manage graphics design
process as needed to
obtain files per client direction.
b. Send graphic proofs to client for approval prior to
production.
c. Manage graphic file labeling and inventory of all proofs.
i. Create and manage electronic graphic inventories.
ii. Provide graphic inventory numbers to warehouse lead to ensure
appropriate labeling
of panels, fabric, and other prints.
d. Develop overall graphics layout for transmission to field
offices in preparation for each show.
12) Change Order Tracking
a. Communicate with PM regarding any change order requirements
mandated by client on
new production.
b. Document and process any change orders with respect to any
logistical change in scope
or additional service requirement.
c. Clearly communicate change orders and obtain approval from
clients for changes in
project scope.
13) Field COMS Orders
a. Enter all field notes in COMS, Czarnowski's web based workflow
system.
b. Communicate with field office regarding upcoming shows.
c. Forward or work with Exhibit Services to forward show books to
field offices and Field
Supervisors.
14) Managing the Field
a. Communicate with field offices and leads. Prepare paperwork and
show books.
b. Act as primary representative of the account team at show.
c. Follow-up on field order reporting. Communicate overall needs
and changes requested
from client to internal team.
15) Project Profitability Tracking
a. Track project profitability and manage project scope to align
with budget.
b. Responsible for managing and minimizing unplanned variances on
projects.
16) Final Invoicing
a. Reconcile and prepare final invoice.
b. Manage collections process with clients as needed.
17) Time Tracking
a. On a weekly basis, post time for all project-specific tasks to
Business Portal,
Czarnowski's web based time tracking system.
ACCOUNT MANAGER ROLES & RESPONSIBILITIES - Non Project
Specific
1. Account Director Support
a. Attend weekly management / operations meeting if AD is
unavailable.
b. Follow AD direction in general support of overall team
needs.
c. Support AD non-project specific requirements.
Core Value Statement
Czarnowski Collective's vision is not marketing hype, it wasn't
dreamed up in some boardroom, and it's not a policy--- it's a
passion! Our unique vision is something that has always existed,
and the people at Czarnowski help us excel. Our culture lives and
breathes opportunity, inspiration, empowerment, hard work, and
acknowledgment. That's one of the main reasons we've been able to
remain successful for over 70 years! In turn, employees are
challenged to embody the following core values in their daily
work.
The input and participation of our entire Company are essential to
upholding our vision today and in the future.
We are a COLLECTIVE for all. We strive to create the best
people-driven experiences, which is only possible by championing
diversity, equity, and inclusion. We celebrate creativity and
embrace individuality so we can grow together through our
initiatives of DEI Learning and Development, Diversifying Our
Supplier Chain, DEI Employee Recruitment, and Serving Our
Communities.
EEO Statement
Czarnowski Collective is proud to be an Equal Opportunity Employer.
We don't just accept difference - we honor, nurture, and celebrate
it! All aspects of employment including the decision to hire,
promote, discipline, or discharge, will be based on merit,
competence, performance, and business needs. We don't discriminate
based on race, religion, color, national origin, sex/gender
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status
as a protected veteran, status as an individual with a disability,
or other applicable legally protected characteristics.
#cb
Keywords: Czarnowski, Orlando , Account Manager, Executive , Orlando, Florida
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