Food and Beverage Operations Manager
Company: Marriott International Inc
Location: Orlando
Posted on: May 27, 2023
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Job Description:
Job Number 23082239
Job Category Food and Beverage & Culinary
Location JW Marriott Orlando Bonnet Creek Resort & Spa, 14900
Chelonia Parkway, Orlando, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Supervises daily Food and Beverage (F&B) shift
operation and monitors compliance with all F&B policies,
standards, and procedures. Manages day-to-day operations verifying
that the quality, standards and meeting the expectations of the
customers on a daily basis. Maintains the operating budget, and
verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and
accomplish work.. CANDIDATE PROFILE Education and Experience ---
High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area. OR --- 2-year
degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area. CORE WORK
ACTIVITIES Managing Day-to-Day Operations --- Assists in the
ordering of Food and Beverage (F&B) supplies, cleaning supplies
and uniforms. --- Supervises daily F&B shift operation and
monitors compliance with all F&B policies, standards and
procedures. --- Supports and supervises an effective monthly self
inspection program. --- Operates all department equipment as
necessary and reports malfunction. --- Supervises staffing levels
to verify that guest service, operational needs, and financial
objective are met. --- Encourages and builds mutual trust, respect,
and cooperation among team members. --- Understands employee
positions well enough to perform duties in employees' absence. ---
Develops specific goals and plans to prioritize, organize, and
accomplish work. --- Monitors and maintains the productivity level
of employees. --- Verifies that all team members/supervisors
understand the brand specific philosophy. --- Maintains the
operating budget, and verifies that standards and legal obligations
are followed. --- Assists supervisors in understanding team members
ever changing needs and expectations, and how to exceed them. ---
Celebrates and fosters decisions that result in successes as well
as failures. --- Communicates areas that need attention to staff
and follows up to verify understanding. --- Coordinates cleaning
program in all F&B areas (e.g., General clean), identifying
trends and making recommendation for improvements. --- Establishes
and maintains open, collaborative relationships with employees. ---
Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork and passion for providing
service. --- Follows property specific second effort and recovery
plan. --- Stays readily available/ approachable for all team
members. --- Demonstrates knowledge of the brand specific service
culture. Providing Exceptional Customer Service --- Provides
services that are above and beyond for customer satisfaction and
retention. --- Improves service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. --- Serves as a role
model to demonstrate appropriate behaviors. --- Manages day-to-day
operations, monitors quality, and standards and meets the
expectations of the customers on a daily basis. --- Takes proactive
approaches when dealing with guest concerns. --- Sets a positive
example for guest relations. --- Stays readily available/
approachable for all guests. --- Reviews comment cards and guest
satisfaction result with employees. --- Responds in a timely manner
to customer service department request. Additional Responsibilities
--- Provides information to supervisors and co-workers by
telephone, in written form, e-mail, or in person. --- Provides
guidance and direction to subordinates, including setting
performance standards and monitoring performance. --- Analyzes
information and evaluates results to choose the best solution and
solve problems. --- Performs hourly job function if necessary. ---
Extends professionalism and courtesy to team members at all times.
--- Comprehends budgets, operating statements and payroll progress
report. --- Performs other duties, as assigned, to meet business
needs. - Marriott International is an equal opportunity employer.
-We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.Marriott International portfolio of
brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
Keywords: Marriott International Inc, Orlando , Food and Beverage Operations Manager, Executive , Orlando, Florida
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