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Director, Medical Operations

Company: Techzanite
Location: Orlando
Posted on: May 27, 2023

Job Description:

Morgan & Morgan is seeking a Director to drive the development, growth, and standardization of our Medical Operation Division. This senior leader will work directly with the operations leadership, internal stakeholders, our delivery partners, to develop an operational support team to scale Medical Operations presuit operations.

  • Refine the strategic direction of the Medical Operations organization to scale across the firm
  • Own the implementation roadmap - inclusive of people, process, and technology initiatives - to enable strategic objectives
  • Drive the execution of the Medical Operations roadmap by overseeing multiple projects running concurrently in coordination with our service delivery, product/technology, and training teams
  • Engage with attorney and case staff stakeholders to maintain a clear understanding of their needs and ensure they are effectively met
  • Lead the customization of our Medical Operations offerings based on local and state regulations
  • Coordinate with service delivery leadership to identify staffing and skills required to support the objectives of the Medical Operations organization
  • Lead the day-to-day operations of the Medical Operations organization, coordinating with on/offshore partners to track metrics and resolve issues
  • Develop, manage, and measure effectiveness and quality of the Medical Operations organization and develop plans to mitigate any issues
  • Drive change management activities to increase user adoption and satisfaction with Medical Operations
  • Coordinate with other shared service leadership to deliver an integrated service and seamless experience for our clients, attorneys, and case staff
  • Provide leadership and coaching to the Medical Operations teams to promote positive morale and a performance culture in accordance with firm's culture and vision

    Preferred Experience and Attributes

    • 8+ years of Medical Operations leadership experience directly managing teams (required)
    • Experience in the legal or insurance industry preferred, but not required
    • Bachelor's degree in a relevant field, advanced degree preferred
    • Strong leadership presence
    • Ability to influence change across a matrixed organization
    • Experience working with an on/offshore shared services organization or similar
    • Strong written/verbal communication and presentation skills
    • Process-oriented and highly organized
    • Experience in implementing new processes and technology
    • Flexibility to travel as needed and work outside of core business hours


Keywords: Techzanite, Orlando , Director, Medical Operations, Executive , Orlando, Florida

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