Senior Vice President, Club Services - Call Center
Company: Hilton Grand Vacations
Posted on: March 19, 2023
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
The global Club and Owner Services Contact Center for owners and members, helps build strong customer relationships and maximizes the company's operating performance. As the Senior Vice President of Club Services, Contact Center, you will develop and deliver on the organization's Club Member customer experience by building a cohesive, high performing team, setting strategic direction, and establishing structure and processes that produce a consistent experience - balancing efficiencies and standards. You will lead and drive change, working towards achieving financial goals, alongside optimizing the customer experience. To be successful in this role, you work collaboratively with the senior operational leaders, Sales, Marketing, Resort Operations, IT, and other cross functional teams to deliver to the business. You are customer and service-centric, have business savviness, are performance driven, you anticipate and adopt technology applications, and have a proven track record of aligning teams to achieve results.
As the Senior Vice President of Club Services, Call Center, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022.
Qualifications What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Why do Team Members Like Working for us?
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Keywords: Hilton Grand Vacations, Orlando , Senior Vice President, Club Services - Call Center, Executive , Orlando, Florida
here to apply!