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Program Manager, End User Support - Remote

Company: UnitedHealth Group
Location: Orlando
Posted on: March 19, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. -

Positions in this function is reporting to the VP, Contract Management Strategy & Solution, the Program Manager, Contract Management will be a primary collaborator with the contract management system users to champion build/enhancement needs to further support the regional and national strategies. -This position will need to access and anticipate users' needs and work proactively to develop applicable solutions as well as promote future roadmaps for development. -Areas of focus will include the application core functions, enhancements, releases. This role will provide support to the CDOs in leveraging the application in their contracting activities from an end user perspective. This role also collaborates directly with Legal, Compliance & Regulatory partners responsible for maintaining the contractual templates and compliance with state filings and regulators. -

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Regularly meets with Optum Care and CDO leaders to proactively understand organizational imperatives, contracting challenges and opportunities
  • Leads the team to define success criteria; implement a means to measure success; develop remediation strategies to ensure criteria is met; and communicate results
  • Ensures resources are aligned with organizational demand and priorities. Manages utilization and production levels while providing for employee engagement
  • Oversight of the provider agreements, amendments and payment appendix drafting tool preparation for the build/modification process, outlining necessary conditioning/logic to ensure appropriate use of language within the market
  • Oversight of the provider agreement, amendment and payment appendix filing preparation with both Government and Commercial regulatory filing agencies
  • Role will partner with HCE and CDO Network Leads on contracting strategies that will require customized market approaches. -Creates a "white glove" strategy and executes on improving Optum care contracting experience
  • Creates strategies with third parties on how to manage the contractual relationships with their providers in the contract management solution
  • Oversight of the provider agreement, amendments and payment appendix to confirm to state regulatory requirements and ability to work those requirements into operational documents to support the various products, lines of business and associated platforms
  • Collaborate with legal and regulatory departments to create, modify, and maintain contracting documents to OptumCare business products

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Bachelor's degree or higher in applicable field of design, technology and/or related. Work experience equivalent to bachelor's degree can be substituted for a degree
    • 5+ years of program management
    • 2+ years of Network Management experience -
    • Demonstrated experience in managing customer relationships and influencing executive leadership to arrive at appropriate strategies
    • Demonstrated solid written and oral communication skills. Proficient computer skills including MS Word and PowerPoint. Intermediate skills with MS Excel and Visio
    • Familiarity with health care or operations -
    • Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities. Strategic thinking abilities and an enterprise-wide perspective
    • Solid self-awareness and a willingness to grow professional and leadership skills
    • Proven excellent interpersonal skills combined with strong consulting, negotiation, influence, and coaching skills
    • Proven ability to collaborate with various teams and work effectively at all levels of management and a variety of stakeholders
    • Proven ability to work in a complex, fast-paced and sometimes ambiguous environment
    • Demonstrated solid business acumen and demonstrated understanding workforce planning and managing production

      UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 5, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

      Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

      California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

      ---All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

      UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , Program Manager, End User Support - Remote, Executive , Orlando, Florida

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