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Company: BrightSpring Health Services
Location: Orlando
Posted on: March 17, 2023

Job Description:


Job Locations




Line of Business

ResCare Community Living

Position Type


Our Company

ResCare Community Living


Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!


The Regional Business Office Manager (RBOM) is responsible for oversight, training, support, and consulting of the monthly functions related to the designated BrightSpring Health Community Living Business Offices. These responsibilities would include the following; oversight of operational revenue, accounts receivable monitoring, client funds management, Purchase Card processes, payroll, accounts payable, and monthly reviews and reporting. The RBOM serves as a key resource to ensure field business activities are executed consistent with company policy and procedures and escalate needs and gaps identified by the operations. The RBOM will have oversight responsibilities for all Business Office Managers in their designated region and a direct working relationship with the operational leadership. The RBOM will report to the Director, Regional Business Office. Essential Responsibilities

  • Oversight of Revenue Management and Accounts Receivable for designated operations, including revenue recognition and collection practices/ guidelines and working with the Revenue Cycle Coordinator to complete revenue analysis and any required revenue adjustments and journal entries.
  • Assists Business Office Managers as needed with the month-end close process, weekly revenue recognition process including eligibility and authorization, reviewing appropriate AR reports, and submission of required reporting.
  • Provide training and assistance on all business functions including A/R, A/P, Payroll, Purchase Card, and Client Funds Management. Provides training to Business Office Managers as needed or identifies Support Center personnel in these areas to provide training.
  • Assists Business Office Manager with collection efforts as necessary.
  • Assists operations to resolve any policy or procedural deficiencies identified within the scope of the business support functions.
  • Assists in the development of business function deficiency action plans and implement as necessary.
  • Ensures monthly AR Reports are being run and reviewed by the BOM and Operation.
  • Verifies that Petty Cash, Resident Funds, and PCards are being processed and managed as per applicable policies.
  • Partners with finance and accounting support team members with special projects.
  • Supports operations in responses to internal and external audit inquiries.
  • Attends monthly AR meetings, SVP calls, quarterly round tables, and other meetings as requested.
  • Assists operations with an aligned interim support plan when BOM positions are vacant or as needed.
  • Completes and submits a workflow update to direct supervisor as required.
  • Support of the BOM and Executive Director in the interview process of any new hire Business Office Manager. Screens, selects, hires, coaches, counsels and develops a team of qualified and highly motivated Business Office Managers.
  • Conserves resources by adhering to financial stewardship using prudent judgement related to expenses incurred by the company.
  • Implements Business Office best practices across all assigned operations to achieve business standardization for the organization.
  • Complies with all laws, regulations, and standards of ethical conduct.
  • Maintains professional/ technical competencies and proficiencies for the job responsibilities.
  • Complies with all company policies, procedures, rules, and standards.
  • Ensures the use and distribution of appropriate revenue reports to ensure Medicaid eligibility and service authorizations are maintained to avoid interruption in services or payment.
  • Delivers orientation for all new Business Office Managers in accordance with company guidelines.
  • Other responsibilities as assigned.Growth: Perform to industry standards or better on key metrics specifically Cash as a % of Revenue; DSO and SVP/Eligibility to maintain financial viability to support growthOperational Excellence: Process standardization and quality improvements throughout all revenue cycle and business office management functionsFocus on opportunities to:
    • Centralize where appropriate
    • Improve cash flow
    • Support company revenue goals as measured by KPIs for DSO and cash as a % of Revenue
    • Reduction of SVP and Eligibility issues to minimize revenue loss
    • Identify reporting enhancements including automation
    • Adjust approach for unique needs of individual operations when needed


      • Bachelor's Degree in Accounting, Business Administration, Finance, or equivalent education from an accredited college or university is required.
      • Minimum of five (5) years of experience working in a healthcare business environment is required.
      • At least two (2) years of supervisory experience required.
      • Experience with healthcare billing requirements and accounts receivable management preferred.
        • Highly skilled in Microsoft Office Suite, specifically Excel, Word, and PowerPoint.
        • Excellent organizational skills and demonstrated ability to multi-task and prioritize while meeting deadlines.
        • Excellent interpersonal and communication skills both written and verbal.
        • Ability to work well with internal and external customers.
        • Ability to analyze reports and identify gaps/inefficiencies/problems which could impact the business.
        • Strong leadership skills and the ability to lead by example and uphold and promote the culture, mission, and values of the company.Ability to lead and perform all job duties with a friendly, positive, team-oriented approach. Travel
          • 50-75% Travel required throughout the designated geographical region.

            About our Line of Business

            ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

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Keywords: BrightSpring Health Services, Orlando , REGIONAL BUSINESS OFFICE MANAGER, Executive , Orlando, Florida

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