Branch Manager

Company: Reliable Parts
Location: Orlando
Posted on: January 27, 2023

Job Description:

ABOUT RELIABLE PARTSWe are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.About the Position: The Branch Manager is responsible for overseeing and coordinating all operations of a branch. Duties include staff training, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets.Task and Duties:Directs the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&LDevelop and implement business plans to include operational and sales forecasts along with financial objectives for the branchMaintain the integrity and accuracy of the physical inventory, perform physical branch inventories as neededAssist in the development and maintenance of a qualified staff within defined headcount parameters.Assist in the development of standards of performance as a basis of review. Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivityAssist in the development and maintenance of company safety policiesEnsure all work required (including discrepancy processing) is completed efficiently, accurately and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management etcManage day to day work, processes, payroll, attendance, time off, evaluations, discipline, hiring decisions, providing training, coaching, development and motivation to improve the branch performance.Maintain all physical aspects of the building in good working order, including but not limited to racking, MHE, building systems (HVAC etc), work and break rooms etc and ensuring the company meets all lease obligations.Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, HazMat, Federal, State and Local regulationsConstantly review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slottingMust be able to pass certification of training on warehouse equipment where applicable (ie: fork truck, wave picker, pallet jack, etc)Ensure customers receive efficient and expedient service by all personnel including but not limited to receiving, restocking, picking, shipping, returns, inventory management etcActive involvement with escalated customer issuesEnsure all front counter operations are performed per policies and proceduresManage retail display area to meet company goals and objective.Participate in daily, weekly, monthly and annual planning processes as appropriate.Fulfill roles and responsibilities of absent employees as neededEncourages a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiencyDevelop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achievedMaintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.Evaluate and execute best practices and improvement opportunities.Provide regular feedback to Regional Management on overall operations of branch, sharing effective practices, competitive intelligence and business opportunities.Prepare reports including but not limited to Unconfirmed Shipper, Open Transfer, etcProject a favorable image of the company to enhance public recognitionAdhere to high ethical standards and comply with all regulatory and applicable lawsSpecial projects as assigned by managementEducation and Experience:Excellent customer service skillsExcellent communication skillsAbility to perform in stressful and demanding environmentAbility to motivate, lead, and develop staffMinimum of 5 years prior supervisory experience desiredMinimum 4 years customer service experienceProficient in Microsoft Office products (specifically Excel, Word, Outlook)Benefits:This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, 401K, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply today!Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have regular, consistent, and predictable attendance.Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 poundsMust be able maintain significant activity levels for extended periods of timeFrequently required to use hands to finger, handle, or feel objects, tools, or controlsReach with hands and armsClimb, balance, stoop, kneel, crouch, or crawlAbility to utilize office equipment/computersAbility to communicate with supervisors, employees and customersFrequently required to stand and walk short and long distancesSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusDesire to work collaboratively in a team environmentTravel may be required.

Keywords: Reliable Parts, Orlando , Branch Manager, Executive , Orlando, Florida