Branch Manager
Company: Reliable Parts
Location: Orlando
Posted on: January 27, 2023
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Job Description:
ABOUT RELIABLE PARTSWe are a leading distributor of appliance
parts in the US and Canadian markets. With over 60 branch locations
and multiple distribution centers, we provide service to customers
in multiple sectors, including extended warranty, national
accounts, multi-housing, government, e-commerce, and retail spaces.
We pride ourselves on the exceptional products, services, and value
we add to the appliance parts service and repair industry.We are
also proud of our exceptional employees. They ensure that all
orders and inquiries are researched and handled knowledgeably and
professionally, and we provide the training they need to succeed.
Because of their dependability, we consider them a big part of our
success. In turn, we offer opportunities for growth and relocation,
as well as great benefits and supportive management that make our
growing business an industry leader.About the Position: The Branch
Manager is responsible for overseeing and coordinating all
operations of a branch. Duties include staff training, building
rapport with customers and the community, creating and implementing
strategies to improve productivity and sales performance in efforts
to achieve the financial targets.Task and Duties:Directs the
activities of the branch location from back end to front end of
operation, optimizing service levels and managing branch
P&LDevelop and implement business plans to include operational
and sales forecasts along with financial objectives for the
branchMaintain the integrity and accuracy of the physical
inventory, perform physical branch inventories as neededAssist in
the development and maintenance of a qualified staff within defined
headcount parameters.Assist in the development of standards of
performance as a basis of review. Foster a cooperative and
harmonious working climate conducive to maximizing employee morale
and productivityAssist in the development and maintenance of
company safety policiesEnsure all work required (including
discrepancy processing) is completed efficiently, accurately and
timely, including but not limited to receiving, restocking,
picking, shipping, returns, inventory management etcManage day to
day work, processes, payroll, attendance, time off, evaluations,
discipline, hiring decisions, providing training, coaching,
development and motivation to improve the branch
performance.Maintain all physical aspects of the building in good
working order, including but not limited to racking, MHE, building
systems (HVAC etc), work and break rooms etc and ensuring the
company meets all lease obligations.Maintain building operations to
comply with all regulatory obligations, including but not limited
to OSHA, HazMat, Federal, State and Local regulationsConstantly
review the set-up of the building/operations to maintain a clean,
efficient, and safe work environment, including but not limited to
slottingMust be able to pass certification of training on warehouse
equipment where applicable (ie: fork truck, wave picker, pallet
jack, etc)Ensure customers receive efficient and expedient service
by all personnel including but not limited to receiving,
restocking, picking, shipping, returns, inventory management
etcActive involvement with escalated customer issuesEnsure all
front counter operations are performed per policies and
proceduresManage retail display area to meet company goals and
objective.Participate in daily, weekly, monthly and annual planning
processes as appropriate.Fulfill roles and responsibilities of
absent employees as neededEncourages a favorable working
relationship with all other company employees to foster aid and
promote a cooperative and harmonious working climate which will be
conducive to maximum employee morale, productivity, and
efficiencyDevelop relationships with carriers to ensure contracts
are honored and vendor performance expectations are clearly
communicated and achievedMaintain vendor contracts for warehouse
related areas including but not limited to waste management,
security, corrugated supplies, packing supplies, etc.Evaluate and
execute best practices and improvement opportunities.Provide
regular feedback to Regional Management on overall operations of
branch, sharing effective practices, competitive intelligence and
business opportunities.Prepare reports including but not limited to
Unconfirmed Shipper, Open Transfer, etcProject a favorable image of
the company to enhance public recognitionAdhere to high ethical
standards and comply with all regulatory and applicable lawsSpecial
projects as assigned by managementEducation and
Experience:Excellent customer service skillsExcellent communication
skillsAbility to perform in stressful and demanding
environmentAbility to motivate, lead, and develop staffMinimum of 5
years prior supervisory experience desiredMinimum 4 years customer
service experienceProficient in Microsoft Office products
(specifically Excel, Word, Outlook)Benefits:This sales position
earns a competitive wage. We provide great benefits, including
medical, dental, vision, 401K, holidays, paid time off (PTO),
employee discounts, life insurance, and disability. If this sounds
like the right opportunity for you, apply today!Physical
Requirements:The physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.Must have regular, consistent, and predictable
attendance.Frequently lift and/or move up to 10 pounds, regularly
lift and/or move up to 25 pounds, and occasionally lift and/or move
up to 50 poundsMust be able maintain significant activity levels
for extended periods of timeFrequently required to use hands to
finger, handle, or feel objects, tools, or controlsReach with hands
and armsClimb, balance, stoop, kneel, crouch, or crawlAbility to
utilize office equipment/computersAbility to communicate with
supervisors, employees and customersFrequently required to stand
and walk short and long distancesSpecific vision abilities required
by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust
focusDesire to work collaboratively in a team environmentTravel may
be required.
Keywords: Reliable Parts, Orlando , Branch Manager, Executive , Orlando, Florida
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