Associate Manager - Hyatt Regency Grand Cypress
Company: Towne Park, LLC
Posted on: January 25, 2023
Driven To Serve - and Ready to Succeed!
Working with Towne Park offers a variety of employment
opportunities for your unique career plan! Whether you're a
part-timer, careerist or adventurer, Towne Park gives you the tools
to learn and grow. With business in 50+ national markets, there's
no limit to where Towne Park might take you!
No matter what you're looking for, Towne Park provides a winning
environment working alongside the brightest and friendliest
colleagues around. Whether it's team events, giving back to the
communities where we live and work, or celebrating a Towne Park
win, you'll find a fun and welcoming work experience!
Reasonable accommodations may be made to enable individuals with
disabilities to perform all functions.
% of Time
Ensures that the guest service experience is delivered
exceptionally and consistently on all shifts. Sets a positive
example for guest relations and empowers associates to provide
excellent customer service. May perform guest/patient service
duties including valet parking, bell services, and door services,
as needed to achieve quality and service levels based on the
working conditions and physical demands section of this job
Efficiently allocates labor resources to support service delivery
and reduces staffing levels if business conditions dictate.
Understands the client's service standards and effectively
integrates Towne Park's standards to complement them to meet
business demands and productivity goals. Reviews comment cards and
guest satisfaction results with employees.
Is actively engaged in the recruitment and hiring processes to
ensure the best people are selected for the location. Responds
proactively to associate feedback and suggestions, including
satisfaction surveys and exit interviews.
Assists Account Manager in establishing guidelines so employees
understand expectations and parameters. Sees that new associates
get off to the right start through proper orientation and
on-the-job training. Recognizes great performance and provides
opportunities for top performers to learn and grow. Recognizes
where the team and individual performers need to improve and
properly trains and coaches. Conducts regular performance
appraisals, and provides feedback and coaching for all direct
reports to include disciplinary and discharging when necessary.
Develops cohesive working relationships with the clients' staff
members. Maintains regular meeting rhythms and communication
channels with the client and follows through on commitments. Knows
when to be present at the site and maintains a high level of
visibility. Understands what objectives are important to the client
and ensures the entire team is focused on exceeding
Understands and drives business metrics for forecasting,
productivity, claims, customer service, and turnover. Ensures all
associates accurately identify and collect revenue for all
vehicles. Ensures that shift reports, cash drops and other revenue
reports are completed with detail and accuracy. Supervises the
reconciliation of revenue and tickets at the end of every shift.
Ensures that controls are in place for scheduling, overtime, tip
reporting, and timekeeping.
The total amount of time for all functions of the job
Required Licensure, Certification, etc.:
- Valid driver's license and clean driving record
- A minimum of one (1) year of related experience in
- Knowledge of Towne Park's and site-specific preventative safety
and security procedures
- Knowledge of Towne Park's safe driving policies and
- Knowledge of potential hot spot and accident reporting policies
and procedures as set forth by Towne Park
- Knowledge of Towne Park's equipment training, policies and
procedures for use in a safe and efficient manner
- Knowledge of Towne Park's claim check, ticketing and key box
training, policies and procedures
- Knowledge of Towne Park's principles and processes for
providing exemplary customer service. This includes customer needs
assessment, meeting quality standards for services, and evaluation
of customer satisfaction.
- Knowledge of customer confidentiality policies and procedures
as set forth by Towne Park and/or HIPPA
- Knowledge of business writing, basic accounting and business
- Knowledge of the client's facility, including outlets, meeting
rooms, amenities, main attractions in the area, parking rates, and
other pertinent information.
- Must be able to drive manual transmission
- Computer proficiency and technical aptitude with the ability to
utilize MS Office (Excel, Word and Outlook) and various technology
and point-of-sale applications
- Must be able to effectively present information in one-on-one
and small group situations to guests, clients and associates.
- Written and verbal communication skills to effectively address
all levels within the organization
- Ability to represent the company effectively in a variety of
settings with a demonstrated understanding and appreciation for
- Ability to read, analyze, and interpret general business
policies, procedures, equipment manuals, training materials, and
- Ability to compose professional internal and external business
communications including reports, memos, letters, and e-mails
- Ability to maintain accuracy and composure while under pressure
to effectively handle guest/patient complaints and difficult
- A proven track record of being courteous, having a sense of
urgency, and maintaining a high level of safetySCOPE
Authority to Act:
- Performs duties independently with minimal supervision. Make
day-to-day decisions that impacts the operational and financial of
the site(s); decisions may deviate from prescribed operating
guidelines, policies and procedures. Mistakes/errors may result in
work stoppage, loss of business, poor customer relations and/or
damage to product, all of which can have negative financial
implications for the organization.
- Includes the hiring of new or replacement associates, and
discharging of associates not performing their job tasks properly
and disciplining associates when necessary.
- The employee has control over resources available only.WORKING
CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
sit or stand for extended periods of time and may be required to
run; walk; handle or feel objects, tools or controls; reach with
hands and arms; climb stairs; balance; stoop, kneel, crouch or
crawl. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Exerting up to 50 pounds of force occasionally, and/or up to 25
pounds of force frequently, and/or greater than 10 pounds of force
constantly to move objects.
The majority of work will be performed in climate-controlled
environment, but may be exposed to inclement weather and varying
degrees of temperatures on occasion.
Travel of up to 10% may be required.
Keywords: Towne Park, LLC, Orlando , Associate Manager - Hyatt Regency Grand Cypress, Executive , Orlando, Florida
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