Associate Manager - Hyatt Regency Grand Cypress
Company: Towne Park, LLC
Location: Orlando
Posted on: January 25, 2023
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Job Description:
Driven To Serve - and Ready to Succeed!
Working with Towne Park offers a variety of employment
opportunities for your unique career plan! Whether you're a
part-timer, careerist or adventurer, Towne Park gives you the tools
to learn and grow. With business in 50+ national markets, there's
no limit to where Towne Park might take you!
No matter what you're looking for, Towne Park provides a winning
environment working alongside the brightest and friendliest
colleagues around. Whether it's team events, giving back to the
communities where we live and work, or celebrating a Towne Park
win, you'll find a fun and welcoming work experience!
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with
disabilities to perform all functions.
Descriptive Statement(s)
% of Time
Ensures that the guest service experience is delivered
exceptionally and consistently on all shifts. Sets a positive
example for guest relations and empowers associates to provide
excellent customer service. May perform guest/patient service
duties including valet parking, bell services, and door services,
as needed to achieve quality and service levels based on the
working conditions and physical demands section of this job
description.
15
Efficiently allocates labor resources to support service delivery
and reduces staffing levels if business conditions dictate.
Understands the client's service standards and effectively
integrates Towne Park's standards to complement them to meet
business demands and productivity goals. Reviews comment cards and
guest satisfaction results with employees.
20
Is actively engaged in the recruitment and hiring processes to
ensure the best people are selected for the location. Responds
proactively to associate feedback and suggestions, including
satisfaction surveys and exit interviews.
15
Assists Account Manager in establishing guidelines so employees
understand expectations and parameters. Sees that new associates
get off to the right start through proper orientation and
on-the-job training. Recognizes great performance and provides
opportunities for top performers to learn and grow. Recognizes
where the team and individual performers need to improve and
properly trains and coaches. Conducts regular performance
appraisals, and provides feedback and coaching for all direct
reports to include disciplinary and discharging when necessary.
20
Develops cohesive working relationships with the clients' staff
members. Maintains regular meeting rhythms and communication
channels with the client and follows through on commitments. Knows
when to be present at the site and maintains a high level of
visibility. Understands what objectives are important to the client
and ensures the entire team is focused on exceeding
expectations.
15
Understands and drives business metrics for forecasting,
productivity, claims, customer service, and turnover. Ensures all
associates accurately identify and collect revenue for all
vehicles. Ensures that shift reports, cash drops and other revenue
reports are completed with detail and accuracy. Supervises the
reconciliation of revenue and tickets at the end of every shift.
Ensures that controls are in place for scheduling, overtime, tip
reporting, and timekeeping.
15
The total amount of time for all functions of the job
100%
QUALIFICATIONS
Required Licensure, Certification, etc.:
Work Experience:
Knowledge:
Skills:
Authority to Act:
Budget Responsibility:
The working conditions and physical demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
sit or stand for extended periods of time and may be required to
run; walk; handle or feel objects, tools or controls; reach with
hands and arms; climb stairs; balance; stoop, kneel, crouch or
crawl. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25
pounds of force frequently, and/or greater than 10 pounds of force
constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled
environment, but may be exposed to inclement weather and varying
degrees of temperatures on occasion.
Travel
Travel of up to 10% may be required.
Keywords: Towne Park, LLC, Orlando , Associate Manager - Hyatt Regency Grand Cypress, Executive , Orlando, Florida
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