Assistant Banquet Manager
Company: Marriott International, Inc
Posted on: November 26, 2022
Job Number 22200640
Job Category Event Management
Location JW Marriott Orlando Bonnet Creek Resort & Spa, 14900
Chelonia Parkway, Orlando, Florida, United States
Located Remotely? N
Position Type Management
Entry level management position that assists in leading the banquet
staff while personally assisting in executing events based on
requirements and standards. Assists in developing and directing
team to provide consistent, high quality service.
Education and Experience
--- High school diploma or GED; 2 years experience in the event
management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
--- Assists in managing departmental inventories and assets
including par levels and maintenance of equipment.
--- Maintains attendance log for banquet employees.
--- Maintains and enforces established sanitation levels.
--- Adheres to and reinforces all standards, policies, and
procedures (SOPs, LSOPs, etc.).
--- Ensures employee awareness of the event phase portion of the
Meeting Planner Survey and Guest Satisfaction Scores.
--- Orders supplies for the department (e.g., china, glass, silver,
buffet presentations, props, and other service equipment
--- Uses banquet beverage "Use" records to guide banquet beverage
supervisor in controlling liquor costs, managing the banquet
beverage perpetual inventory and requisitioning liquor.
--- Understands the impact Banquet operations has on the overall
success of an event and manages activities to maximize customer
--- Assists in scheduling banquet service staff to forecast and
service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
--- Attends and participates in all pertinent meetings.
--- Leads shifts and actively participates in the servicing of
--- Applies and continually broadens knowledge of food and wine
pairings and cutting edge cuisine, and overall event
Providing and Ensuring Exceptional Customer Service
--- Sets a positive example for guest relations.
--- Interacts with guests to obtain feedback on product quality and
--- Responds to and handles guest problems and complaints.
--- Empowers employees to provide excellent customer service.
--- Strives to improve service performance.
Conducting Human Resources Activities
--- Supports a departmental orientation program for employees to
receive the appropriate new hire training to successfully perform
--- Ensures employees understand expectations and parameters.
--- Observes service behaviors of employees and provides feedback
--- Reviews comment cards and guest satisfaction results with
--- Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW
Keywords: Marriott International, Inc, Orlando , Assistant Banquet Manager, Executive , Orlando, Florida
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