Company: Vanderlande Industries
Posted on: November 25, 2022
*Position Summary: *
The Operations & Maintenance Manager systematically and efficiently
manages contract execution and analysis for the purpose of
maximizing financial and operational performance. O&M Manager
shall be responsible for overseeing and directing all Operations
and Maintenance Services. This will include attendance at regularly
scheduled or requested meetings by the customer and/or the user
airlines to discuss the operation and maintenance of the BHS, PBBs
and related systems. The O&M Manager shall be available for
periodic tours or inspections of the premises to be made with
liaisons of Airport operations and/or airline representatives.
*Essential Functions (Job Duties and Responsibilities): *
The O&M Manager is responsible for the administration of all
the functions required to manage the operation and maintenance
activities effectively, including, but not limited to:
--- Managing contracts - (various: including formal, short form,
and annual contracts)
o Ensure safe, effective, and profitable performance of customer
o Act as contractual liaison between company employees and
customers, ensuring timely review and approval/reconciliation of
o Act as representative for operational and safety meetings with
the airport, TSA, and airlines, or any other government entities
that are clients
o Develop and implement procedures for contract management and
administration in compliance with company policy. As appropriate,
contribute to or influence company policies.
o Ensure quality of maintenance executed on-site according to
contract agreed with the client (quality and timely services are
extremely important in this role)
o Conduct regular meetings with client for the purposes of status
reporting and service updates
o Resolve problems and/or conflicts effectively and maintain open
communication with the various stakeholders.
--- Safety - Responsible for safety of site, meeting proper PPE
requirements, all administration for OSHA and weekly safety
o Promote Accident Free workplace principles, ensure compliance
with all VI Safety programs and requirements, and show leadership
in promoting Safety. Ensure that sites perform required periodic
inspections, training, and documentation.
o Instill a culture of safety to the team at all times. Ensures
safety compliance and Site based teams follow all Company safety
policies in order to maintain a safe work environment.
--- Administration of site - development and updating staffing
level plans, supervising maintenance teams and clerical support
o Managing payroll - submitting and processing
o Working with Human Resources and Recruiting on employee relations
issues, training, performance reviews, employee hiring and
o Manage schedule of maintenance and teams for 24 hour coverage,
meeting expectations set forward in contract, including all
positions as well as Control Room Operations, Manual Encoders and
o Promote effective, efficient, and cooperative coordination among
Operations, Sales, Finance, HR, Safety, and other departments.
o Responsible for development, management and attainment of site
budget including personnel, parts and assets.
--- Maintenance Management
o Provide proactive leadership in maintaining strong customer
relationships and in resolving issues and disputes.
o Develop, maintain, and enforce site specific policies and
procedures including but not limited to: Standard operating
procedure, Communication plans, safety plans, contingency plans,
attendance, quality control of craftsmanship, inventory management,
training requirements, PLC code control (per TSA's PODS 4.2
o Operate and maintain the Management Information System ("MIS")
and the Maintenance Diagnostics System ("MDS").
o Maintain control of all spare parts provided by the customer and
administration of purchasing activities to maintain spare parts at
required inventory levels.
o Coordinate down system contingency planning and failure protocols
with the customer.
o Preparation and submittal daily and weekly reports, monthly and
annual summary reports regarding the performance, operational and
maintenance status of the BHS, PBB and related systems.
o Provide guidance and direction to the Senior Head Mechanic in
organizing and managing site based services; develops, coaches, and
mentors employees; conduct regular staff meetings with teams to
ensure communication from region and Corporate HQ
o Maintain and keep all software licenses current and track in the
o Create and enforce employee mandatory tool lists
o Conduct BHS failures root cause assessments.
o Conduct ongoing BHS Assessments
o Track and administer BHS parts warranty program
--- Additional scope:
o Work with Sales to generate new and organic business
opportunities, while building and maintaining relationships with
key internal and external customers.
o Prepare proposals for additions, deletions, and changes to the
contract scope as requested
o Develop and implement strategic plans on-site execution of
maintenance services and operations
*Required Education and Experience: *
--- Experience in industrial, commercial construction, or material
handling/conveyor systems industries.
--- Prior management experience, minimum 5 years' experience
leading, motivating, and mentoring teams.
--- Prior experience in maintenance management
--- Experience adhering to and implementing customer contracts
--- Strong client interface and professional presentation
--- Proven track record of problem solving, taking on
entrepreneurial challenges and simplifying the complex
*Other Requirements: *
--- Operations are in TSA-secured areas of airports. Ability to
pass background checks to the extent required by TSA and airport
authorities is required.
*Preferred Qualifications: *
--- Preferred: B.A. or B.S. in Engineering or operations.
--- Airport or Warehouse operations experience. Conveyor services
or material handling services experience.
*Knowledge-Skills-Abilities (Competencies): *
--- Entrepreneurial attitude - problem solving and innovation
--- Ability to multitask
--- Strong Microsoft office skills - Excel, Word Processing and
--- Able to communicate (written and verbal) both within the
organization (global) and with all levels of customers
--- Organizational and time management skills
--- Capable of analyzing issues and developing solutions
--- Strong work ethic, technical affinity, ability to grow and
mentor as company expands
--- Ability to be creative and innovative, and overcome objections
and turn them into opportunity
--- Confidence and professionalism in representing the Company
*Position Type/Expected Hours of Work: *
This is a full-time position, Monday through Friday, 8:00 a.m. to 5
p.m. With the expectation to manage a 24/7 operation.
This position requires up to 10% travel.
*Supervisory Responsibility: *
This position supervises a site based service (SBS) team.
*Work Environment and Physical Demands: *
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
--- While performing the duties of this Job, the employee is
regularly required to sit; use hands to handle or feel and talk or
hear. The employee is occasionally required to stand; walk and
stoop, kneel, crouch, or crawl on the floor of the system.
--- The employee must frequently lift and/or move up to 10 pounds
and occasionally lift and/or move up to 40 pounds. Occasionally
ascends/descends ladders and stairs to inspect or operate machinery
and site conditions.
--- Ability to accurately perceive safety issues using senses,
including Detect, Determine, Perceive, Identify, Recognize, Judge,
Observe, Inspect, Estimate, Assess. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
--- Alternative or combined skills in understanding, counseling,
and/or influencing people are important in achieving job
objectives, causing action, understanding others, or changing
behavior; and, skills of persuasiveness or assertiveness, as well
as sensitivity to the point of view of others.
--- While performing the duties of this job, the employee is
frequently exposed the baggage handling system, mechanical parts
and vibration. The noise level in the work environment and job
sites can be loud.
*Other Duties: *
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
_*Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.*_
Job Type: Full-time
Pay: $110,000.00 - $130,000.00 per year
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Relocation assistance
* Vision insurance
* 8 hour shift
* On call
* Weekend availability
Supplemental pay types:
* Bonus pay
Ability to commute/relocate:
* Orlando, FL 32827: Reliably commute or willing to relocate with
an employer-provided relocation package (Required)
Work Location: One location%58047475%
Keywords: Vanderlande Industries, Orlando , O&M Manager, Executive , Orlando, Florida
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