Associate Service Account Manager

Company: UnitedHealth Group
Location: Orlando
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing -your life's best work.(sm) - This role is equally challenging and rewarding. Within a high volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires The Associate Service Account Manager acts as a customer advocate to resolve escalated and complex issues. Schedule: This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm CST and 9:30am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 2 to 3 -weeks of paid training. The hours during training will be 8:00am to 4:30pm EST, Monday to Friday. - -Training will be conducted virtually from your home. If you are located within EST or CST timezones, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Provide expertise and customer service support to members, customers, and/or providers
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
• Provide feedback to team members regarding improvement opportunities You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • High School Diploma / GED (or higher) OR -1+ years working in a professional position and/or office/remote environment -
  • 3+ years of customer service experience analyzing and solving customer problems
  • Ability to work full-time, Monday - Friday between 8:30am - 5:00pm CST 9:30am - 6:00pm EST including the flexibility to work occasional overtime given the business need Preferred Qualifications:
    • Knowledge / experience with SalesForce
    • Knowledge -/ experience with Microsoft Excel - ability to open, save, create, edit, and send spreadsheets Telecommuting Requirements:
      • Reside within EST or CST timezones
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills:
        • Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. - Careers with OptumInsight. -Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do -your life's best work. -(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. - Colorado, Connecticut or Nevada Residents Only: -The salary range for Colorado residents is $18.17 to $32.26. The salary range for Connecticut / Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives - Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: #RPO, #GREEN

Keywords: UnitedHealth Group, Orlando , Associate Service Account Manager, Executive , Orlando, Florida