Director, Digital Platform Engineering

Company: Universal Orlando
Location: Orlando
Posted on: September 23, 2022

Job Description:

Job Description & Requirements

JOB SUMMARY: The Director, Digital Platform Engineering is a key technology delivery and leadership role responsible for "always on" digital platform services, hybrid cloud/CDN solution adoption, stewarding reliability of digital applications, and driving CI/CD devops culture at Universal Parks & Resorts. This individual leads a global team of technologists & partners to design, develop, deploy, and support a wide range of devops technologies like Git, AWS, Kubernetes, etc that enable delivery to the cloud and metaverse platforms; owns end-to-end technology release deployment to ensure platform stability; and drives broad adoption of an Internal Developer Platform (IDP). This role is also responsible for coordinating the technical release components through the completion/sign-off of hypercare, managing the standards & processes for digital technology deployment, and coordinating with global infrastructure & information security.

This role serves as the key leader responsible for the IDP, which provides Application Development teams with tools and services that enable acceleration of software development while providing autonomy, compliance and governance. Partners closely within Digital Technology, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO; business divisions; functional support partners like Finance, Sourcing, and HR

This leadership position is focused on innovation, design and development of new digital experiences based on existing physical theme park experiences and launching new businesses in both physical and virtual spaces.

MAJOR RESPONSIBILITIES:

• Technology Strategy & Delivery
  • Leads management of devops tech stack design for cloud and metaverse platforms, development, and deployment for UPR Digital and Technology
  • Drive the deployment of public cloud, hybrid cloud, CDN/SCDN solutions to increase the "digital show quality" of applications/solutions; oversee the build out of the metaverse technical platform
  • Drive simple, scalable, flexible, secure, and cost-effective technology design & engineering
  • Leads the digital technology platform lifecycle through successful hyper care of newly implemented applications
  • Proactively manage a complex mixture of internal resources and external partners to achieve both best in class technology solutions while achieving speed to market.
  • Incorporates high quality automation of processes, devops, quality engineering and management release, cloud into every-day work
  • Platform Stability & Operational/Delivery Excellence
    • Ensures achievement of consistently high platform reliability platform reliability and uptime of newly developed digital technology solutions to ensure superior "Digital Show Quality" for Universal's digital solutions
    • Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration
    • Ensure positive trend in key performance indicators of the digital platform
    • Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of "scope creep" and business impact during transformational change
    • Cross-Team Collaboration, Team Culture, Staff Development
      • Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation
      • Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
      • Promote working culture of accountability and technology depth to support Universal's physical and virtual business aspirations
      • Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
      • Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.
      • Budget Ownership
        • Manage appropriate departmental budgets; review/approve related budget expenditures with "act as an owner" mentality
        • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
        • Performs other duties as assigned.
          SCOPE:
          
          • Highly skilled & motivated individual that can work effectively & positively in a highly complex, dynamic working environment
          • Successful track record of sustained increase in performance, reliability, and automation through deployment of DevOps
          • Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply to technical & non-technical audience
          • Lead by example & oversee a team of technologists (full-time employees, project hires, and partner resources) to deliver best-in-class solutions.
          • Demonstrated ability to define and execute strategic initiatives.
          • Budget Management
            EDUCATION:
            
            • Bachelor's degree is required.
            • Degree in engineering, technology, analytics, or related fields preferred.
            • Advanced degree preferred.
              EXPERIENCE: 10+ years in progressive system/software engineering:
              
              • 10+ years in large scale digital application/cloud deployment; proven success managing and attaining high quality system reliability on hybrid cloud solutions
              • 5+ years inspiring/mentoring high performing system/cloud engineers
              • Proven experience using containerization, Kubernetes, and distributed technology to increase application/service availability, reliability, security, and cost effectiveness
              • Proven experience implementing CI/CD pipelines with platforms like AWS CodePipeline, Azure DevOps or Google Cloud Platforms
              • Experience at large multi-national companies with broad digital technology tools
              • Deep expertise in open source technologies, regularly contribute to source code libraries; progressive in adapting technology to drive efficiencies
              • Demonstrated experience in "bi-modal" technology environments that combine digital/agile with enterprise/monolithic applications
              • Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management
                
                Your talent, skills and experience will be rewarded with a competitive compensation package.
                
                Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
                
                Universal Orlando Resort. Here you can.
                
                Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & - 2022 Universal Studios. All rights reserved. EOE

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