Job purpose The Associate Direc tor of Collaborative Care (Associate Director CoCM) is the leader of the collaborative">

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Associate Director of Collaborative Care

Company: 26 Health,Inc
Location: Orlando
Posted on: August 7, 2022

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Job purpose
The Associate Direc tor of Collaborative Care (Associate Director CoCM) is the leader of the collaborative care team and will work interactively with all other health service departments at 26Health. The Associate Director CoCM is responsible for supporting and coordinating the behavioral, physical and psychosocial health care of patients on an assigned patient caseload with the patient's medical provider and other health and wellness providers. The Associate Director CoCM will develop and facilitate the Collaborative Care Program through its stages of development. The Associate Director CoCM requires a high level of clinical knowledge for understanding what patients need from their treatment within the context of their identity, including but not limited to sexual orientation and gender, along with other marginalized identities that are relevant to treatment. The Associate Director CoCM must be a skilled communicator with the interpersonal skills to consistently supervise diverse staff members. Managerial, team building, critical thinking, and decision-making skills are a must. Organization skills with a keen eye for detail is important as this role is responsible for ensuring accuracy in areas such as patient records, budgets, and schedule. The Associate Director CoCM should exemplify effective communication, collaboration, compassion, sympathy, and ethics in their leadership.

Duties and responsibilities
Clinical Practice
Provide knowledge and influence to assist medical, behavioral, and patient care staff on patients' plan of care
Maintain confidentiality of records relating to patients' treatment.
Responsible for clinical quality improvement oversight.
Prepare and maintain all required treatment records and reports.
Collect data about clients and staff through reports, interviews, observations, and tests for department forward mobility and FQHC requirements.
Act as client advocates in order to coordinate required services or to resolve emergency problems in crisis situations.
Develop and implement treatment plans based on clinical experience and knowledge.
Collaborate with other staff members to perform clinical assessments and develop treatment plans.
Maintain, acquire and develop new partnership referrals while maintaining current referral partnerships
Maintain clinical HRSA regulations and guidelines within required compliance standards
Support the behavioral, physical, and psychosocial health care of patients on an assigned patient caseload. Closely coordinate care with the patient's medical and other health and wellness providers.
Screen and assess patients for common behavioral health and substance misuse conditions . Facilitate patient engagement and follow-up care.
Provide patient education about common behavioral health and substance misuse conditions and the available treatment options.
Systematically track treatment response and monitor patients (in person or virtually ) for changes in clinical symptoms and treatment side effects or complications.
Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient's medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
Track patients follow up and clinical outcomes using a registry. Document in-person and virtual encounters in the registry and use the system to identify and re-engage patients.
Document patient progress and treatment recommendations.
Facilitate treatment plan changes for patients who are not improving as expected in consultation with other treatment team providers.
Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

Delivering a quality service
Recognize and work within own competence and professional code of conduct as regulated by applicable state and federal laws.
Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies and procedures.
Prioritize, organize and manage own workload in a manner that maintains and promotes quality.
Deliver care according to professional standard guidelines and evidence-based care.
Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
Initiate and participate in the maintenance of quality governance systems and processes across the organization and its activities.
Evaluate patients' response to health care provision and the effectiveness of care.
Support and participate in shared learning across the practice and wider organization.
Experience with screening for common behavioral health and/or substance abuse disorders.
Ability to effectively engage patients in a therapeutic relationship, when appropriate.
Experience with assessment and treatment planning for common behavioral health and/or substance use disorders.
Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common behavioral health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
Basic knowledge of psychopharmacology for common behavioral health disorders that is within appropriate scope of practice for type of provider filling role.
Experience with evidence-based counseling techniques .
Use a structured framework to manage, review and identify learning from patient complaints, clinical incidents and near-miss events.
Assess the impact of policy implementation on care delivery.
Contribute to the appraisal of the performance of the team, providing feedback as appropriate
Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.
Working with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral if required.
Establish and maintain a concierge-level customer service relationship with all patients and community partners.
Equality and diversity
Identify patterns of discrimination and act to overcome this and promote diversity and equality of opportunity.
Enable others to promote equality and diversity in a non-discriminatory culture.
Support people who need assistance in exercising their rights.
Act as a role model in the observance of equality and diversity good practice.
Assist patients from marginalized groups to access quality care.
Participate in the recruitment and selection process of collaborative care staff.
Perform clinical supervision of collaborative care staff, for all FQHC guidelines and include regular performance appraisals and feedback.
Collaborate with all directors to develop an integration of care.
Advise on the purchase of any departmental equipment and/or supplies.
Lead planning for the development of new clinical programs relevant to departmental operations and its strategic plan.
Review and implement qualitative and quantitative data for patient, staff and departmental needs.
Implement and supervise a quality assurance program while collaborating with Clinical Services Director.
Demonstrate an understanding of 26Health's mission in performing all aspects of the position.
Promote a clinic environment in which staff retain independent judgement and responsibility in the practice of service delivery.
Create, develop and maintain policies and procedures within the Department.
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.
Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

The Associate Director of Collaborative Care will be thoroughly committed to the organization's mission. This person should consider themselves integral to espousing the 26Health's brand and ensure all patients are receiving concierge-level patient care. All candidates should possess or can master Microsoft Office Platforms, E-Clinical Works Electronic Medical Records and attention to detail. Strong written and verbal communication skills. Work as a self-starter and under little direction on tasks provided by leaders. Be forward thinking on tasks and proactive in dealing/managing challenges and/or obstacles.
Training & Licensure Requirements
The Associate Director of Collaborative Care will have specialized training and meet clinical licensure requirements so as to be able to provide brief psychosocial interventions such as problem-solving treatment .
Licensures and educational preparation should include one of the following:
Licensed Mental Health
Counselor/Professional Counselor --- Licensed Marriage and Family Therapist --- Licensed Social Worker
Registered Nurse (BSN recommended)
Nurse Practitioner
Licensed Psychologist
Working conditions
Ability to work in an office setting. Ability to sit for extended periods. Ability to work at a computer for extended periods of time.

Physical requirements
There are no extreme physical requirements for this position.

Direct reports
Medical providers and medical support staff

Approved by:

David Baker-Hargrove
Date reviewed:


Keywords: 26 Health,Inc, Orlando , Associate Director of Collaborative Care, Executive , Orlando, Florida

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