Account Operations Manager
Company: CBRE
Location: Orlando
Posted on: August 7, 2022
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Job Description:
Account Operations ManagerJob ID70381Posted08-Jun-2022Service
lineGWS SegmentRole typeFull-timeAreas of
InterestEngineering/Maintenance, Facilities
ManagementLocation(s)Remote - US - Remote - US - United States of
America JOB SUMMARY The purpose of this position is to oversee the
facility maintenance management and safety programs for a facility
and manage performance metrics in accordance with account KPI's
(Key Performance Indicators). ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages planned, preventive, and corrective maintenance activities,
ensuring work is completed in accordance with account KPIs (Key
Performance Indicators).Manages to established performance metrics
in the area of work order compliance, such as response time,
completion time, overall completion percentage, etc. in accordance
with account and/or internal metrics. Documents in the maintenance
work order system and reports to client as appropriate to agreed
upon reporting requirements.Responsible for compliance with
national and local codes and regulations. Examples include fire and
life safety, environmental, or industry/client specific third-party
compliance standards such as JCAHO, ISO 14001, cGMP,
etc.Responsible for identification of capital improvement projects,
including cost analysis to be utilized in the preparation of
capital budgets.Administers energy management initiatives including
ongoing evaluation of utility consumption rate structures,
implementation of cost reduction programs, and assimilation of data
for inclusion in benchmarking database.Manages vendor performance
on all existing/new regional outsource provider service contracts
and ongoing administration of the RFP process to ensure best
pricing and service level performance. May assist with contract
negotiations.Oversees safety programs are implemented and adhered
to in conjunction with client specific safety requirements, and
actively promotes working safely and the importance of safe work
practices.Responsible for client account inspections of all
facilities. Documents inspection report results and rectifies any
issues, concerns, etc. with client.Other duties as assigned.
SUPERVISORY RESPONSIBILITIES Provides formal supervision to
individual employees within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement,
corrective action and termination. Plans and monitors appropriate
staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff. Mentors and
coaches team members to further develop competencies. Leads by
example and models behaviors that are consistent with the company's
values. QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. EDUCATION and EXPERIENCE High
School diploma or GED (General Education Degree) required.
Bachelor's degree preferred. Min of 4 years Engineering and/or
Maintenance Management related experience/training. CERTIFICATES
and/or LICENSES Real Estate license preferred. COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient,
timely, reliable and courteous service to customers. Ability to
effectively present information. Ability to respond effectively to
sensitive issues. FINANCIAL KNOWLEDGE Requires advanced knowledge
of financial terms and principles. Ability to calculate
intermediate figures such as percentages, discounts, and
commissions. Conducts advanced financial analysis. REASONING
ABILITY Ability to comprehend, analyze, and interpret complex
documents. Ability to solve problems involving several options in
situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES SCOPE OF RESPONSIBILITY Decisions made
with thorough understanding of procedures, company policies, and
business practices to achieve general results and deadlines.
Responsible for setting work unit and/or project deadlines. Errors
in judgment may cause short-term impact to department.Colorado
Residents: CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Account Operations Manager
position is $70,000 annually [or $33.65 per hour] and the maximum
salary for the Account Operations Manager position is $80,000
annually [or $38.46 per hour]. The compensation that is offered to
a successful candidate will depend on the candidate's skills,
qualifications, and experience.CBRE is an equal
opportunity/affirmative action employer with a long-standing
commitment to providing equal employment opportunity to all
qualified applicants regardless of race, color, religion, national
origin, sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law._NOTE:_ _An
additional requirement for this role is the ability to comply with
COVID-19 health and safety protocols, including COVID-19
vaccination proof and/or rigorous testing._CBRE, Inc. is an Equal
Opportunity and Affirmative Action Employer
(Women/Minorities/Persons with Disabilities/US Veterans)
Keywords: CBRE, Orlando , Account Operations Manager, Executive , Orlando, Florida
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