VA Relationship Manager - Telecommute

Company: UnitedHealth Group
Location: Orlando
Posted on: August 6, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
As a Veteran Experience Officer (VEO) under the VA Community Care Network (VA CCN) contract you will have the unique opportunity to build strong, long-lasting relationships with the VA Medical Centers (VAMCs) in your assigned Veterans Integrated Service Network (VISN) and have a direct impact on Veteran health care delivery. You will provide education, facilitate collaboration, and be integral in resolving and escalating issues for your VAMCs.
As a member of the Community Care Experience Team (CCET) you will be part of team dedicated to partnering with our VAMCs and our internal partners to refine community care networks, implement innovative solutions to complex problems, and provide ongoing contract support.
OptumServe is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a business professional - think of OptumServe as your calling.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Create and maintain positive, trust-based relationships with the VAMCs Office of Community Care leaders and staff in the assigned VISN
Serve as the primary point-of-contact between the VAMCs and the Optum VA CCN internal support teams
Partner with the VAMCs to identify top priorities and assessment of local health care market nuances
Engage VAMCs to monitor changes in the supply of healthcare within the VA and local health care market and work with the network team to review, research, and maintain a balanced workload and access to care
Educate and train the VAMCs on updates and changes to the VA CCN contract
Work with CCET leadership to help to identify cost containment strategies
Research, triage, and provide issue escalation resolution for the VAMCs
Provide monthly briefings to each VAMC and to the VISN on referrals, claims, network adequacy, and program updates
Travel at least twice per year to each VAMC

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma
5+ years of experience building and maintaining client relationships such as managing client issues and answering client questions
Up to 50% travel
Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
Preferred Qualifications:
Bachelor's Degree in Business or related field
3+ years of leadership or management experience
3+ years of Military and/or VA relationship Management experience
Experience in the healthcare industry
Experience using data to accomplish goals
Excellent presentation and communication skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , VA Relationship Manager - Telecommute, Executive , Orlando, Florida