Market Financial Center Manager-North Central Florida Community Market
Company: Bank of America
Location: Orlando
Posted on: May 16, 2022
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Job Description:
Market Financial Center Manager-North Central Florida Community
MarketOrlando, Florida;Haines City, Florida; Kissimmee, Florida;
Orlando, Florida; Kissimmee, Florida; Orlando, Florida**Job
Description:**Primary ResponsibilitiesGeneral ManagementResponsible
for building client traffic, engaging and appropriately routing
clients and client retention; Responsible for the general look,
feel and attractiveness of the center, ensuring space is leveraged
to accommodate clients; Responsible for maintaining camaraderie
amongst center associates, while ensuring all teammates drive
collectively toward financial center goals; Ensure that the
FCM/Market Leader directives are continued in the absence of the
FCM; Participate in market-level initiatives, as prescribed by
market leadersRisk Management and Operational ExcellenceDrive
operational excellence by engaging staff on business strategy and
performance results; Execute risk and service delivery strategy,
and evaluate key performance indicators to identify opportunities
for improvement; Emphasize the need to exceed metrics while also
focusing on long-term strategies and goals; Adhere to and enforce
internal and regulatory policies, procedures and processes;
Proactively identify and manage risk in business, product and
service transactions; Monitor client-calling activities and ensure
we develop the proper client engagement; Successfully resolve
customer issues and escalations in a timely and professional
manner; Responsible for associate and customer safetyClient
Experience & Revenue GrowthFoster a client-centric environment
whereby associates are accountable for delivering an exceptional
customer experience and exceeding customer experience metrics; Lead
the lobby and choreography of customer traffic including direct
routing of customers to specialists to help drive overall "One
Team" revenue growth; Ensure all appointments are assigned to the
appropriate financial center associate; Drive client relationship
management and assist with sales and sales leadershipUnderstand the
drivers of, and opportunities to enhance, client satisfaction in
the center; Ensure tight connection with the market lead and other
"One Team" leaders/partners; Service customers using self-service
technologies, such as ATMs, online banking or mobile banking; Hold
associates accountable to deliver against our revenue
strategyTalent ManagementResponsible for oversight of associates in
the center; Observe, model and coach the financial center team on
proper execution of risk and service strategy; Personally invest in
talent through interviewing and hiring service and operational
associates, where needed; Ensure training is completed on time, and
continue investment in ongoing education; Drive associate
performance through active and continuous coaching, continued
education and performance plansRequired skills:A minimum of three
years recent experience building, leading, managing and coaching a
teamA minimum of three years recent experience building, leading,
managing and coaching a teamDemonstrated ability to influence and
collaborate with others outside of reporting authority to achieve
shared goalsProven customer service skills and the ability to
resolve problems independently or escalate as needed to promote
customer satisfactionStrong financial and business acumen including
experience in leading managers and interpreting financial reports
to drive profitabilityProven record of balancing risk and making
sound decisions while achieving business goalsStrong interpersonal
skills, including the ability to easily engage others in dialogue,
convey sincere interest in building/deepening relationships, and
demonstrate a commitment to providing personalized serviceStrong
organizational skills including the ability to manage multiple
responsibilities, prioritize and delegate while delivering
resultsStrong communication skills (including verbal, non-verbal,
written and presentation) and active listening skillsProficiency in
computer skills and professional programs (for example, Microsoft
Office)Ability to pass pre-employment assessments and compliance
requirementsAvailability to work weekends and/or extended hours as
required to run the businessMust be able to travel to any financial
center within the defined marketDesired SkillsUndergraduate
degreeBilingual (fluent verbal and written)Experience in the
following industries: Consumer banking/financial services,
mortgage, retail or hospitality**Job Band:**H5**Shift:**1st shift
(United States of America)**Hours Per Week:**40**Weekly
Schedule:****Referral Bonus Amount:**0**Job Description:**Primary
ResponsibilitiesGeneral ManagementResponsible for building client
traffic, engaging and appropriately routing clients and client
retention; Responsible for the general look, feel and
attractiveness of the center, ensuring space is leveraged to
accommodate clients; Responsible for maintaining camaraderie
amongst center associates, while ensuring all teammates drive
collectively toward financial center goals; Ensure that the
FCM/Market Leader directives are continued in the absence of the
FCM; Participate in market-level initiatives, as prescribed by
market leadersRisk Management and Operational ExcellenceDrive
operational excellence by engaging staff on business strategy and
performance results; Execute risk and service delivery strategy,
and evaluate key performance indicators to identify opportunities
for improvement; Emphasize the need to exceed metrics while also
focusing on long-term strategies and goals; Adhere to and enforce
internal and regulatory policies, procedures and processes;
Proactively identify and manage risk in business, product and
service transactions; Monitor client-calling activities and ensure
we develop the proper client engagement; Successfully resolve
customer issues and escalations in a timely and professional
manner; Responsible for associate and customer safetyClient
Experience & Revenue GrowthFoster a client-centric environment
whereby associates are accountable for delivering an exceptional
customer experience and exceeding customer experience metrics; Lead
the lobby and choreography of customer traffic including direct
routing of customers to specialists to help drive overall "One
Team" revenue growth; Ensure all appointments are assigned to the
appropriate financial center associate; Drive client relationship
management and assist with sales and sales leadershipUnderstand the
drivers of, and opportunities to enhance, client satisfaction in
the center; Ensure tight connection with the market lead and other
"One Team" leaders/partners; Service customers using self-service
technologies, such as ATMs, online banking or mobile banking; Hold
associates accountable to deliver against our revenue
strategyTalent ManagementResponsible for oversight of associates in
the center; Observe, model and coach the financial center team on
proper execution of risk and service strategy; Personally invest in
talent through interviewing and hiring service and operational
associates, where needed; Ensure training is completed on time, and
continue investment in ongoing education; Drive associate
performance through active and continuous coaching, continued
education and performance plansRequired skills:A minimum of three
years recent experience building, leading, managing and coaching a
teamA minimum of three years recent experience building, leading,
managing and coaching a teamDemonstrated ability to influence and
collaborate with others outside of reporting authority to achieve
shared goalsProven customer service skills and the ability to
resolve problems independently or escalate as needed to promote
customer satisfactionStrong financial and business acumen including
experience in leading managers and interpreting financial reports
to drive profitabilityProven record of balancing risk and making
sound decisions while achieving business goalsStrong interpersonal
skills, including the ability to easily engage others in dialogue,
convey sincere interest in building/deepening relationships, and
demonstrate a commitment to providing personalized serviceStrong
organizational skills including the ability to manage multiple
responsibilities, prioritize and delegate while delivering
resultsStrong communication skills (including verbal, non-verbal,
written and presentation) and active listening skillsProficiency in
computer skills and professional programs (for example, Microsoft
Office)Ability to pass pre-employment assessments and compliance
requirementsAvailability to work weekends and/or extended hours as
required to run the businessMust be able to travel to any financial
center within the defined marketDesired SkillsUndergraduate
degreeBilingual (fluent verbal and written)Experience in the
following industries: Consumer banking/financial services,
mortgage, retail or hospitality**Shift:**1st shift (United States
of America)**Hours Per Week:**40Learn more about this roleFull
timeJR-22001076Band: H5Manages People: NoTravel: Yes, 75% of the
timeManager:Talent Acquisition Contact:Julie HutchesonReferral
Bonus:0Bank of America and its affiliates consider for employment
and hire qualified candidates without regard to race, religious
creed, religion, color, sex, sexual orientation, genetic
information, gender, gender identity, gender expression, age,
national origin, ancestry, citizenship, protected veteran or
disability status or any factor prohibited by law, and as such
affirms in policy and practice to support and promote the concept
of equal employment opportunity and affirmative action, in
accordance with all applicable federal, state, provincial and
municipal laws. The company also prohibits discrimination on other
bases such as medical condition, marital status or any other factor
that is irrelevant to the performance of our teammates.To view the
"EEO is the Law" poster, CLICK HERE
(https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
.To view the "EEO is the Law" Supplement, CLICK HERE
(https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf)
.Bank of America aims to create a workplace free from the dangers
and resulting consequences of illegal and illicit drug use and
alcohol abuse. Our Drug-Free Workplace and Alcohol Policy
("Policy") establishes requirements to prevent the presence or use
of illegal or illicit drugs or unauthorized alcohol on Bank of
America premises and to provide a safe work environment.To view
Bank of America's Drug-free workplace and alcohol policy, CLICK
HERE .
Keywords: Bank of America, Orlando , Market Financial Center Manager-North Central Florida Community Market, Executive , Orlando, Florida
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