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Commerical Lines Operations Manager - Remote

Company: DealerPolicy
Location: Orlando
Posted on: January 16, 2022

Job Description:

At Winooski Insurance, we create meaningful and long-lasting relationships with our clients. It's our goal to help our clients find insurance coverage that is best suited for their business.

Job Overview

We are looking for a Commercial Lines Operations Manager to lead our Commercial Lines Account Management team and be responsible for managing the operational activities of the department to ensure consistent standards of service and professionalism. The individual in this position will be a key member of our Commercial Management Team and will be involved in carrier negotiations, renewal strategy, and client retention. The ideal candidate will possess a strong work ethic, high energy, be motivated and responsive, and possess a desire to support and develop a strong team of individuals who are committed to excellence. Ensuring profitable growth and account retention, long term company and client relationships, and effective utilization of corporate resources will be primary goals.

About Us

For over 35 years Winooski Insurance, also doing business as DealerPolicy Insurance, has been working diligently to build life-long relationships built on transparency, trust and integrity. We promise to work hard for you, your family and your business. We have partnered with several insurance carriers also committed to ensuring you have better purchase and claims experiences, and gain everyday value for your insurance investment.

Daily And Monthly Responsibilities

  • Must have a proven track record of developing talent and leading a successful customer service team
  • Work with Director of Commercial Lines to define performance metrics and responsible for holding team accountable for success.
  • Solid understanding of agency workflow procedures, underwriting, sales, service, and processing
  • Advanced knowledge and comprehensive understanding of commercial lines insurance products and coverage within a multi-carrier system
  • Must be able to develop and maintain technical proficiency in insurance products, risk management techniques and marketing, and keep informed of current industry events, product and market changes
  • Strong ability to readily identify and resolve departmental operations issues, problems or concerns
  • Exceptional communication skills, both written & verbal, including the ability to provide thoughtful and confident answers
  • Ability to work independently and express excellent judgment
  • Leverage current technology to streamline workflows; as well as identifying new technology to improve both agent and customer experience.
  • Develop new strategies to accomplish and support the department's growing needs and new business plan objectives, including carrying out the department's action plans through clear direction and communication.
  • Work cross collaboratively across other functions at the operation to implement and push forward with initiatives, closely work with departments such as marketing, finance, business intelligence.
  • Deal with customer escalations when applicable
  • Implementing new carriers across multiple states

    • Insurance Industry experience required.
    • 5 + years of experience with Commercial Lines Insurance Operations
    • Active Property & Casualty (P&C) License preferred.
    • Ability to develop, lead, and grow a team.
    • Proficient with Microsoft Office products and Agency Management Systems
    • Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.
    • Remote position, Northeast region.



      DealerPolicy offers a comprehensive Benefits Package, which include
      • Medical, Dental and Vision Insurance
      • Health Savings Account with company match
      • FSA, Dependent Care FSA and Commuter pre-tax benefit
      • PTO allowance and holidays
      • 401(k) plan with company match
      • Discounted Edge & Fitness Membership
      • Wide variety of local discounts

Keywords: DealerPolicy, Orlando , Commerical Lines Operations Manager - Remote, Executive , Orlando, Florida

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