Assistant Front Office Manager
Company: Marriott Vacations Worldwide
Posted on: January 16, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Assists the Front Office Manager in administering front office
functions and supervising staff on a daily basis. Front office
areas include Bell/Door Staff, Switchboard and Guest Services/Front
Desk. Position directs and works with managers and employees to
carry out procedures ensuring an efficient check in and check out
process. Ensures guest and employee satisfaction and maximizes the
financial performance of the department.
Relocation Assistance Available
Education and Experience
High school diploma or GED; 2-4 years supervisory experience in the
guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation
among team members.
Supervises and manages employees. Managing all day-to-day
operations. Understanding employee positions well enough to perform
duties in employees' -absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with
Monitoring and Supporting Progress Toward Guest Services and Front
Manages day-to-day operations, ensuring the quality, standards and
meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and
accomplish your work.
Handles complaints, settling disputes, and resolving grievances and
conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually
improve departmental service.
Communicates a clear and consistent message regarding the Front
Office goals to produce desired results.
Participates in the development and implementation of corrective
action plans based on review of comment cards and guest
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service within
Handles guest problems and complaints seeking assistance from
supervisor as necessary.
Interacts with guests to obtain feedback on product quality and
Managing Projects and Policies
Implementing the customer recognition/service program,
communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and
Monitors adherence to all credit policies and procedures to reduce
bad debts and rebates.
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best
solution and solve problems.
Informs and/or updating the executives, the peers and the
subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her
Communicates critical information from pre- and post-convention
meetings to the Front Office staff.
Participates in department meetings.
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Orlando , Assistant Front Office Manager, Executive , Orlando, Florida
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