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Manager, Customer Stock Management

Company: CHEP Inc
Location: Orlando
Posted on: November 22, 2021

Job Description:

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world---s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ---pooling---. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com. Job DescriptionThe Customer Stock Management (CSM) Manager is responsible for overseeing and reinforcing the customer inventory audit process to ensure policy compliance.Key elements of this role include design and management of the National Customer Stock Audit process, validate inventory records (physical vs system inventory) and record any variances as determine by the audit results.The CSM Manager will focus on establishing and emphasizing standardized procedures, developing annual coverage plans and execution of the audit plan, including measuring and communication of audit progress.This role will also have responsibility for direct leadership and development of the Stock Management team to achieve functional and individual goals. Key Accountabilities ?:

  • Develop the national annual stock take plan that demonstrates effective coverage and considers cyclical coverage and exposure
  • Execute the annual stock take plan through a partnership with Sales, Customer Service, third party inventory service providers, and customers.
  • Collaborate with stakeholders to identify, develop and implement processes and practices to enhance existing audit program (including standard operating procedures)
  • Enforce the stock audit policies and procedures. Identify internal and external risks that effect the ability to comply with Brambles policies.
  • Provide periodic reporting of customer stock audit progress and related metrics
  • Conduct monthly Executive Reviews of customer stock audit progress and provide guidance/support for business partner groups (i.e., Sales, Customer Operations, Finance, etc.)
  • Manage audit escalations and audit plan changes
  • Develop inventory management dashboards based on statistical modelling and/or simulation techniques to identify inventory variance risks.
  • Oversee the creation and maintenance of team training plans and materials to ensure proficient technical knowledge to perform team functions.
  • Support new technology program under RPA (Robotic Process Automation) which will improve financial performance and inventory management
  • Build and maintain high level knowledge across all business areas by staying current on initiatives, challenges, opportunities across the business.
  • Track team performance, monthly review of team members KPIs, including development goals. Experience providing timely and effective feedback to team members Measures or indicators of success in this role include:
    • Timeliness and accuracy associated with the customer audit process
    • Execution of audit coverage requirements customer locations
    • Timely/accurate submission of reporting (internal and external)
    • Customer or employee satisfaction Authority/ Decision Making----
      • Manager authority limits for assets write offs approvals (ARAPs and LENs)
      • Approval of changes to annual audit plan-- Key contacts:
        • North America Executive team members
        • Directors and functional department leaders (Sales, Operations, Customer Operations, Supply Chain Finance, and Sales Finance)---- --
        • Customers (limited)
        • External Auditor (PWC)
        • Third party inventory service providers (limited) Qualifications:
          • Bachelor's degree in Business, Finance, Accounting or related field
          • Demonstrated ability to drive change, including automating and simplifying processes
          • Advanced Analytical and Technical skills (SAP, Analysis, Microsoft Suite Programs)
          • 5 years related internal audit or inventory experience---- --Desirable Qualifications
          • MBA or MS in Finance, Accounting, or a related field
          • Six Sigma or PMO certifications--
          • CIA or CPA Certified, or other related professional accreditation or work experience Experience--:
            • Ability to work in a dynamic environment with changing priorities, demonstrated ability to anticipate next steps, take initiative, exercise discretion and apply sound judgment
            • Demonstrated project management skills and process simplification experience
            • Advance knowledge of Microsoft Excel, including but not limited to array formulas, pivot tables, lookup, and VBA macros--
            • Experience using statistical sampling, estimation and extrapolation--
            • Strong people development, team building and leadership skills
            • Perform adhoc analysis using data reporting tools--
            • Proven ability to develop analytical models, build and validate inventory variance methodologies, and financial analyses--
            • Demonstrated ability to facilitate discussions, disseminate information, update leadership team, and develop and maintain performance scorecards-- Skills and Knowledge:
              • Flexible, highly organized with a proven ability to juggle multiple and competing tasks and demands, collaborating with team members and working independently
              • High level of interpersonal skills to develop and maintain strong relationships, establish trust and treat others with dignity and respect
              • Methodical --and process oriented
              • Statistical thinking and problem solving skills-- Languages: Bilingual Preferred-- ------ --EnglishSpanish--Preferred EducationBachelorsPreferred Level of Work Experience5 - 7 years We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Keywords: CHEP Inc, Orlando , Manager, Customer Stock Management, Executive , Orlando, Florida

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