Manager of Patient Services New Business Development

Company: Aptar Group
Location: Orlando
Posted on: April 10, 2021

Job Description:

JOB TITLE: Manager of Patient Services New Business Development DEPARTMENT: Business Development REPORTS TO: Executive Director of Business Development FLSA STATUS: Exempt - Work from home position WHO WE ARE: Noble is the global leader in helping patients who self-administer medication. Specifically, Noble's programs include the manufacturing of medical device training solutions, patient onboarding programs and multisensory product development for the world's top pharmaceutical brands help patients to self-administer a therapy, correctly and with confidence. Focused on driving innovation, the company works closely with brand, device, and commercialization teams to develop turnkey solutions that improve onboarding and adherence, bringing value to clients and patients alike. While, what Noble does as a company is a serious endeavor, our culture on the other hand is full of camaraderie and fun. Monthly company lunches, team outings, ping pong and most importantly the people create an environment of light-heartedness, laughter, and collaboration. We believe in a healthy work/life balance, each other, and innovation; knowing the work we do is helping pharma, healthcare providers, and patients. Noble is part of Aptar Pharma - Global solution provider of innovative drug delivery systems to pharmaceutical, consumer healthcare and biotech customers worldwide. POSITION SUMMARY: The Manager of New Business Development is an integral part of our growth as a company. The Manager of New Business Development is responsible for identifying and qualifying new leads, driving opportunities to successfully closure, cultivating strong relationships with key personnel at targeted pharma companies and collaborating with internal teams at Noble. ESSENTIAL JOB FUNCTIONS: * Coordinate with colleagues in Sales and Account Management, Client Services, and Patient Services to identify User Experience solutions for new and existing pharma customers.* Prospect Product Managers, Brand Managers, Commercial team, Procurement and Regulatory Affairs Managers within the healthcare industry.* Schedule virtual and on-site client meetings.* Listen to client needs, ask questions, problem solve, and uncover opportunities that align with Noble's business model, tactics and strategic initiatives.* Obtain key client requirements in a fast-paced and high-pressure environment.* Work with internal teams to convert customer challenges into service and design requirement documents, product concepts, Statements of Work, RFP responses and proposals.* Lead and present Noble capabilities to potential clients, working with Patient Services, Marketing and Design teams to refine messaging and obtaining customer feedback to drive opportunities to successful closure.* Close new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.* Report weekly sales success (and failures) to executive, x-functional and internal teams.* Collaborate with Noble's Client Services and Patient Services teams to build and maintain relationships with healthcare Product, Brand and Regulatory Affairs Managers, Commercial teams, and Drug Delivery Device engineers.* Coordinate with various internal teams such as Client Services, Marketing, Patient Services, and Design and Engineering to identify and satisfy client requests, undertake initiatives to promote the Noble brand and refine processes for sales pipeline management.* Protect organization's value by keeping information confidential.* Attend targeted Drug Delivery and UX industry events.* Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.* Enhance organizational reputation by accepting ownership for and accomplishing new and different requests; explore opportunities to add value to essential activities.* Continuously serve as the voice of the customer, relaying information back to internal teams. REQUIRED MINIMUM QUALIFICATIONS (Education, Experience, Skills): * Bachelor's degree in business, science, Human Factors or related field* 5+ years' solution-based selling of life-science related services or commercial application of user-centered design & development services for medical or consumer products. Prior experience with Human Factors engineering in medical devices and combination products is preferred.* Strong technical understanding of Human Factors application to the drug delivery or medical device industry segment or established relationships and proven work experience in user-centered product design and/or Human Factors Engineering is a significant plus.* Proven work experience in driving/growing revenue by closing business with key customers within a niche market segment.* Ability to identify and qualify prospects via questions to assess the need for stakeholder research, regulatory support, training and onboarding solutions* Highly motivated and driven; able to think on your feet with strong problem-solving skills* Demonstrated proficiency in business vocabulary to effectively represent Noble to outside parties* Excellent interpersonal, oral, and written communication skills* Excellent writing, proofreading, and editing skills* Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook* Willingness to work from home or home office TRAVEL REQUIREMENTS: * Up to 50% of time traveling PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Mental - Requires a relatively high degree of concentration intermittently to compile reports and analyze data approximately 50% of time; periods of mental effort and concentration followed by other aspects of the job with lesser concentration and attention requirements.* Physical - Requires walking/standing approximately 20%, sitting approximately 80% and lifting up to 15 lbs. approximately 1% of time; involves repetitive stooping, forward bending and crouching approximately 10% of time.* Manual Dexterity - Requires use of hands, arms and feet for repetitive lifting; use of hands and arms to operate computers, copy machine and other general office equipment and to record written information.* Audible Demands - Requires ability to hear verbal instructions and to communicate with internal departments and outside sources in person and via telephone.* Visual Demands - Requires ability to read written instructions, correspondence and other documentation as well as operate office equipment such as computers and printers. Color and depth perception not necessary.* Environmental - Requires capability of performing essential job functions in an established office environment under lighting and climate control tolerances. Noise level is moderate. Nearest Major Market: Orlando

Keywords: Aptar Group, Orlando , Manager of Patient Services New Business Development, Executive , Orlando, Florida