Manager - Operations

Company: Pilot Freight Services
Location: Orlando
Posted on: April 9, 2021

Job Description:

Pilot Freight Services is seeking an Operations Manager for our Orlando FL location. The position requires some flexibility in work hours, Monday through Friday.

JOB SUMMARY:

The Operations Manager monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The manager will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary.

Essential Functions:

• Deployment of staff to complete assigned workloads.
• Training and developing of staff for local cross-functionality.
• Control and organization of the local warehouse and cartage operations.
• Control of work hours and performance reviews for the operations staff.
  SKILLS/COMPETENCIES:
  
  • Customer service background preferred
  • Ability to read key elements of financial statements in support of functional role responsibilities
  • Excellent communication and interpersonal skills
  • Must have superior organizational and time management skills
  • Must be approachable and motivated
  • Knowledge of systems utilized as it relates to logistics
  • Proficient knowledge of Microsoft Office
  • Ability to thrive in a high-pressure environment
  • Detail oriented and analytical
  • Understands TSA regulations
  • Strong problem solving abilities
    EDUCATION:
    
    • Bachelor's Degree in Business is a plus
    • High school diploma or equivalent required
    • 5 years experience in lieu of degree
      EXPERIENCE:
      
      • Minimum of five (5) years in Operations Management, preferably in transportation and logistics
      • Experience with DOT regulations
      • Proficient in Microsoft Office and ERP systems
      • 3 years: Routing and Operations Experience
        PHYSICAL REQUIREMENTS:
        
        This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
        
        Qualifications
        
        Behaviors
        
        Dedicated: Devoted to a task or purpose with loyalty or integrity
        Team Player: Works well as a member of a group
        Enthusiastic: Shows intense and eager enjoyment and interest
        
        Motivations
        
        Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
        Goal Completion: Inspired to perform well by the completion of tasks
        
        Skills
        
        Flexibility Advanced
        Decision Making Skills Advanced
        Ability to Work Under Pressure Advanced
        Defining Problems Advanced
        
        

Keywords: Pilot Freight Services, Orlando , Manager - Operations, Executive , Orlando, Florida