Grooming Salon Leader/Manager (Orlando, FL) $1000 Bonus available for Qualified Experienced Candi...
Company: petco
Location: Orlando
Posted on: February 25, 2021
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Job Description:
Job DescriptionCome work at a place where innovation and
teamwork come together to support the most exciting missions in the
world! What you'll do: - Promote and ensure the efficient and
effective operations of the Grooming Salon. - Responsible for
achieving targeted goals of the grooming salon to include budgeted
sales goals, gross margin to budget, labor percentage to budget,
promoter metrics, supply costs, staffing and oversees the daily
operations of the salon. - Through the lens of our Petco Co-Values,
ensures the health, welfare and proper care of all live animals. -
Provide grooming services that align with brand promise. - Provide
training, feedback and coaching for Pet Stylists, Pet Stylist
Apprentices, Grooming Salon Apprentices and Grooming Assistants. -
Ensure the safety of both salon partners and pets. This job is
composed of a variety of different tasks that may be covered by
Petco operational standards, policies and procedures. The Grooming
Salon Leader is responsible for the welfare of all live animals
Grooming Salon. Key Accountabilities: The incumbent must be able to
consistently perform all the following duties and responsibilities
with or without a reasonable accommodation. - Ensure the health and
well-being of live animals by providing the correct care in
accordance with the established Petco standards, policies and
procedures. - Adhere to Veterinary Protocol for all sick animals. -
Supervise the daily operations of the grooming salon. -
Professionally manages and performs grooming services including
brushing, bathing, ear and teeth cleaning, expression of anal
glands, & trimming nails. - Follow owner's instructions and/or
Breed Profiles/Standards when clipping or trimming an animal's
coat. - Ensure the safety and well-being of animals. - Complete
personal & salon partners' daily grooming sales paperwork(s). -
Review all grooming partners' paperwork(s) daily to ensure the
proper sales are recorded on each pet before turning in to the
store leader. - Order supplies as necessary for the grooming salon.
- In partnership with the Guest Experience Leader, provides and
properly maintains clippers, blades, and other hand tools required
to perform grooming services. - Assist with building the grooming
business (IE: Reminder calls, Book-a-Bath, 3 With Me... Greet
guests on the sales floor and or during vaccination clinics to
promote grooming services). - Ensure Grooming Salon cleanliness,
performs routine housekeeping to maintain appearance of the
Grooming Salon to Petco standards. - Provide courteous service to
all guests by utilizing the GUEST+ Model in the salon. - Exhibit a
high level interest in animal welfare. - Adhere to and promotes
established safety procedures and maintenance of clean, safe and
healthy environment for store partners, guests and animals. -
Adhere to loss prevention policies. - Interact professionally and
effectively through verbal and written communication with internal
and external partners and guests. - Ensure the salon is staffed and
properly trained to offer grooming services during all hours of
operations. - Directly supervise the Grooming Salon partners. -
Meet grooming sales projections, control payroll and expenses to
meet budget, maintain daily and weekly records, schedule guest
grooming appointments, assist in preparation of bi-weekly work
schedule. - Analyze reports to assess the state of the business and
develops action plans to improve where needed to achieve budgets
and goals. - Assist the Guest Experience Leader and/or Store Leader
in recruiting and hiring Grooming Salon partners. - Provide
orientation and training to all new Grooming Salon partners and
monitors productivity. - Identifie all situations and/or conditions
that negatively affect the Grooming Salon to the Guest Experience
Leader, Store Leader and/or Leader on Duty. - Collaborate with
store Partners to ensure an exceptional guest experience for all
Omni-channel initiatives, to include but not limited to Instacart,
Extended Aisle, and Repeat Delivery. - Perform activities to
maintain a knowledge and understanding of Store Sales and Margin
reports and data. -Apply a talent management skill set within the
scope of recruiting, hiring, training, work scheduling, coaching
and succession planning. - In partnership with store leaders,
recruits, hires and develops a team focus on building long-term
guest relationships. - Train and coach proper safety procedures to
all grooming salon partners, to provide the best pet and Partner
experience focusing on the health & wellness of both the pet and
the partner. - Review Partner Promoter survey results with SL and
GEL and work with salon staff to develop action plans. Supervisory
Responsibility: - Directly supervise all Grooming Salon partners. -
Provide guidance and training to salon staff. - Test potential
applicants for grooming procedures and evaluate skills on other job
related tasks. - Complete performance evaluations for all salon
partners. Work Environment: The major
Keywords: petco, Orlando , Grooming Salon Leader/Manager (Orlando, FL) $1000 Bonus available for Qualified Experienced Candi..., Executive , Orlando, Florida
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