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Operations Training Manager

Company: Westgate Resorts
Location: Orlando
Posted on: February 24, 2021

Job Description:

SUMMARYThe Operations Training Manager oversees and is responsible for the delivery of high-quality training aligned with Westgate's business needs and objectives. This includes analyzing property-level and organization-wide developmental needs to design and conduct learner-centered interactive experiences. This individual performs the role of master trainer helping regional and field trainers perfect their presentation skills.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may beassigned.* Build and manage a repository of interactive training techniques/resources used by operations and field trainers* Evaluate, redevelop, and maintain talent onboarding programs as needed* Conduct train-the-trainer sessions and structured learning experiences* Collaborate with Learning and Development Manager to identify training needs* Champion key initiatives and develop programs to ensure the successful adoption of new technologies, data collection platforms, and operating policies/procedures* Develop a strategic plan to successfully meet Westgate's foreign language training needs* Develop and maintain a collaborative learning community throughout our portfolio of resorts, corporate offices and support centers* Assess training effectiveness and conduct program evaluations* Maintain detail records of training aligned with employee's learning pathsSUPERVISORY RESPONSIBILITIES* Hire and oversee training specialists* Set performance expectations and measure contributions objectively* Provide a roadmap for employee development and career planning* Establish and monitor training schedulesQUALIFICATIONS* Proven experience as a Training Manager, Training Lead, Master Trainer, or similar* Advanced knowledge in theories of motivation and techniques used to improve learner engagement* Experienced in developing and delivering differentiated instruction* Proven experience in designing multiple training events in a corporate setting* Experienced in providing guidance on training best practices, including experiential learning activities, following evidence-based methodologies and principles such as Kirkpatrick's levels of evaluation, learner-centered approach, and the Cognitive Theory of Multimedia Learning (CTML)* Advanced knowledge of training technologies such as mobile apps, interactive polling websites, and games* Strong organizational, analytical, and project management skills* Demonstrated knowledge of constructivist teaching methods and other learning theories, preferredEDUCATION and/or EXPERIENCEBachelor's degree in Education, Instructional design, or equivalent combination of education and experienceATD Master Trainer Certification, AHLEI CHT Certification, or equivalent certification preferredLANGUAGE SKILLSAbility to read, analyze, and interpret common scientific and technical journals, financial reports, andlegal documents. Ability to respond to common inquiries or complaints from customers, regulatoryagencies, or members of the business community. Ability to write speeches and articles forpublication that conform to prescribed style and format. Ability to effectively present information totop management, public groups, and/or boards of directors.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume. Ability to apply concepts of basic algebra andgeometry.REASONING ABILITIESAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpretan extensive variety of technical instructions in mathematical or diagram form and deal with severalabstract and concrete variables.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The team member is occasionally required to reach with hands and arms. The team member must occasionally lift/move 25 lbs.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team memberencounters while performing the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.TRAVEL This position requires up to 25-50% travel.

Keywords: Westgate Resorts, Orlando , Operations Training Manager, Executive , Orlando, Florida

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