Manager, Hub Relations

Company: Mallinckrodt Pharmaceuticals
Location: Orlando
Posted on: November 23, 2020

Job Description:

JOB DESCRIPTION

The Manager, Hub Relations is responsible for the day to day oversight of hub activities, monitoring process and ensuring quality through routine auditing of cases. This individual will be responsible for day to day interactions and relationship building with hub leadership at various levels and reimbursement teams. This field based position requires an individual that collaborates well with other cross-functional partners. Position will require some travel, generally to local hub locations but occasionally to other US destinations

ESSENTIAL FUNCTIONS

* Assess and monitor hub process and adherence to defined and documented process.

* Perform quality audits to ensure adherence to process and participates in regular continuous quality improvement activities with hub team.

* Work with hub managers and supervisors to address identified process gaps or weaknesses.

* Identify best practices and works to ensure those best practices are shared and utilized across all teams.

* Provides weekly summary of audit findings and feedback to Mallinckrodt management of trends identified, wins and opportunities.

* Assess and monitor customer service skills of hub representatives, provides feedback to Mallinckrodt and hub management and assists with coordinating training in this area. Suggest process improvement measures that can be implemented to further refine process support and drive implementation.

* Manage the Call Monitoring function by conducting routine audits of calls, routine calibration calls and routinely provide scorecard to hub leadership team

* Have oversight of urgent cases (Infantile Spasms, Optic Neuritis, etc.) to ensure extreme efficiency with those cases to ensure most timely access to care for patients with an acute need.

* Tracks and monitors telephone and fax related complaints. Provides monthly summary to MNK hub team.

* Interacts with Regional Reimbursement Manager Team to ensure continuously improved communication.

EDUCATION / EXPERIENCE / SKILLS:

* Bachelor s degree or equivalent experience

* Minimum of 8 years of experience in the specialty pharmaceutical reimbursement space with a specialty pharmacy, biotech/specialty pharmaceutical manufacturer or payer.

* Must have an understanding of benefit designs, payer processes, prior authorization and appeal processes.

* Must have experience managing people, experience managing people managers is preferred.

* Conscientious individual that is detail-oriented, and highly organized with the ability to schedule and complete a significant amount of work within time requirements; is able to work independently with minimal supervision or as part of a team to accomplish his/her tasks; and possesses project management skills.

* Excellent written and verbal skills and be comfortable providing feedback to vendor.

* Express opinions or information in a clear, concise and friendly manner on a level understandable to the audience to which it is intended is critical.

* Must be willing to travel and to work long and/or irregular work hours as necessary.

* Must reside within 50 miles of Orlando, FL hub location.

* This role will require up to 25% travel

#LI-CL.

Mallinckrodt Pharmaceuticals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, Mallinckrodt Pharmaceuticals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Mallinckrodt Pharmaceuticals, Orlando , Manager, Hub Relations, Executive , Orlando, Florida