Services Manager

Company: Wyndham Destinations
Location: Orlando
Posted on: November 22, 2020

Job Description:

SunIRef:Manu Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we're shaping the future of the timeshare industry by doing things never done before. That's part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. Wyndham Destinations is looking for a Title Services Manager for the Orlando, FL office. The Title Services Manager manages all facets of their operational area. This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations. This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact. Job Functions Responsibilities include, but are not limited to: Hire, train and develop associates to reflect the unique and dynamic culture. Responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary. (35% time) Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact. (20% time) Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects. (20% time) Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated. (10% time) Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies. (10% time) Performs other duties as needed (5% time) Travel Requirements Occasional travel required (1 to 2 times annually) Education: Bachelor's degree or equivalent work experience Training requirements Paralegal certificate or title agent license, preferred Knowledge and skills: Strong people management and motivational skills Adaptable Understand and advise on title and closing related matters Excellent written and oral communication skills Detailed oriented Analytical Skills Team and results oriented Ability to keep sensitive information confidential Provide exceptional customer service to owners and coworkers, Establish and maintain strong working relationship with team and appropriate internal contacts. Technical Skills Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint Job experience: 3 years supervisory or leadership experience 3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care 1 - 2 years experience in a title or closing field Unless there is a legal requirement, experience will be accepted for the education requirement. A World of Inclusion Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and the location of the position for which you are applying.

Keywords: Wyndham Destinations, Orlando , Services Manager, Executive , Orlando, Florida