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Project Manager II

Company: Software Guidance & Assistance
Location: Orlando
Posted on: February 16, 2020

Job Description:

Software Guidance & Assistance, Inc., (SGA), is searching for a Project Manager for a contractassignment with one of our premier hospitalityclients in O rlando, FL. This is a long-term contract assignment with the possibility to extend. Summary The Project Manager is responsible for all aspects of process improvement projects and initiatives to support client operation and support processes. Client operation and support processes, projects and initiatives include equipment inventory/supply management, labor management, guest coordination, department logistics, operational quality control, contact centers, timeshare products, portions of larger enterprise projects, IT initiatives and leadership communication. These projects will support and impact an employee base of 600 10,000+ and a timeshare ownership base of 800,000+. Responsible for guiding projects and initiatives to on-time completion with achievement of stated objectives and within financial budget. The position requires professional project management methodology, including the development of project plans, allocation and alignment of resources, management of tasks and deliverables, management of team members, project cost tracking, stakeholder communication, etc. Occasionally requires managing the UAT (User Acceptance Testing) portion of IT-based projects. The position will provide feedback to leaders and executives on process improvement projects as well as to work in tandem with business colleagues to understand problem areas and to design and introduce practical business solutions. Liaison with other internal departments (i.e. IT, HR, L&D etc.) on problem mitigation strategies. Sometimes have Program Coordination responsibilities to work with external vendors and partners in support of project initiatives. This position has an expectation of managing multiple projects simultaneously. Key Skills - Ability to lead large projects at a program level leadership. May not be responsible on IT deliverables - Individually work with people to identify risk - 5 years of experience - but flexible depending on experience. - Someone that has IT experience that went over to the business side. - Supporting Salesforce a huge plus. - Strong communication skills. Must be able to work with/communicate with all levels of management. Essential Job Functions 1. Project Initiation (10%) a. Actively involved in the review and selection of external vendors related to the b. Develops Benefit Management Plan (BMP) for capital and expense projects in coordination with project sponsor c. Works with vendor for SOW costs, coordinating document reviews through legal, finance and other groups as needed. 2. Project Planning (25%) a. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. b. Identifies resources and assigns individual responsibilities for project support 3. Project Execution (30%) a. Manages project teams b. Manages day-to-day operational aspects of projects and their scope. 4. Project Monitoring and Controlling (15%) a. Reviews deliverables prepared by team members, prior to implementing. b. Effectively applies project methodology and enforces project standards. c. Prepares for engagement reviews and quality assurance procedures. d. Minimizes exposure and risk on projects. e. Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status. f. Develops and maintains effective working relationships with key internal business partners, including all levels of company management, as well as personnel from multiple cross-functional departments. g. Ensures project documents are complete, current, and stored appropriately. 5. Process Excellence (15%) a. Helps facilitate product change management strategies; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles which warrant attention and resolution. b. Focus on process improvement opportunities using Lean Six Sigma methodologies Performs other duties as needed (5% time) Travel Requirements Possible light travel required 5-10% Travel may be required for business sites and outsourced locations that support our systems. Minimum Requirements and Qualifications a) Education: a. Bachelors Degree in related field b) Training requirements(licenses, programs or certificates) a. Project Management and/or process improvement Certification b. Six Sigma Certification preferred c) Knowledge and skills(e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills): a. Understanding of timeshare industry, products, and clubs. b. Strong consulting and systems thinking skills. c. Exceptional interpersonal and written communication skills. d. Excellent presentation skills with strong ability to present both qualitative and quantitative information in a clear, concise and persuasive manner to all levels of the organization. e. Demonstrated analytical, problem solving, and trouble-shooting skills. f. Ability to manage staff in multiple locations (possible light travel required). g. Knowledge of Six Sigma, TQM (total quality management) or other process improvement methodologies preferred. h. Knowledge of predictive statistical analysis methodologies preferred. d) Technical Skills: a. Advanced working knowledge of Microsoft Office Suite. e) Job experience(number of years, type/level of previous experience): a. Minimum of five (5) years of project management or strategic consulting experience in business or process improvement capacity, including use of accepted project management methodologies. b. Demonstrated experience in managing projects which impact a large-scale employee and consumer base. c. Experience with call center environments required. Experience managing projects in a call center environment, using standard and emerging contact center strategies and technologies preferred. d. Specific knowledge of our products, club rules, and owner needs preferred. e. Program Management experience preferred. f. Demonstrated ability to interact effectively across department lines and with all levels of management preferred. Unless there is a legal requirement, experience will be accepted for the education requirement. a. The position requires professional project management methodology, including the development of project plans, allocation and alignment of resources, management of tasks and deliverables, management of team members, project cost tracking, stakeholder communication, etc. b. Works independently with minimal supervision High impact on project management and project execution. Supervisory responsibility:titles that report into the PM & approximate number of direct and indirect reports , Project Coordinator, 1 SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com . - provided by Dice

Keywords: Software Guidance & Assistance, Orlando , Project Manager II, Executive , Orlando, Florida

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